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Field Service Technician II (Windows 10 Migration) in Little Rock, AR at Volt

Date Posted: 2/13/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Job Type:
  • Duration:
    36 weeks
  • Date Posted:
    2/13/2019
  • Job ID:
    162962
  • Pay Rate
    $0.0 - $32.08/Hour
  • Contact Name
    Volt Branch
  • Phone
    919-782-7440

Job Description

Volt is seeking a Windows 10 Migration Technician with experience supporting a Windows 10 migration. You will be responsible for migrating desktops and laptops to Windows 10. This will be a very hands on position and candidates must be willing to crawl under desks while being professional. The candidate will interact with customers on a daily basis and must have sharp organizational and communication skills in order to schedule customer visits and meet the target time given to complete tasks. This candidate must be able to work independently as well as working closely with a team.

  • Complete and troubleshoot Data Migration from old pc to new pc.
  • Test and clean PCs, laptops and other related hardware as needed.
  • Maintain, analyze, and troubleshoot software and computer peripherals as needed during the upgrade.
  • Set up, configure and add all required hardware during upgrade.
  • Restore all user and configuration data from user’s backup.
  • Provide resolution of end user’s technical issues post migration.
  • Provide technical support to end users via telephone or deskside after migration as needed.
  • Assure that all tickets requiring follow up work and/or calls are resolved to closure within target..
  • Assist in researching and documenting improvements to processes upon discovery.
  • Assist coworkers in resolution of end users’ technical issues post migration.
  • Able to perform in a fast-paced environment.

EXPERIENCE AND EDUCATION:

  • High school or equivalent (Required)
  • IT Field Services Support: 3 years (Required)
  • Previous Windows 10 upgrade project experience required (at least 1 year)
  • Experience with standard technical support concepts, practices, and procedures
  • Strong verbal and written communication skills
  • Must be self-motivated to meet deadlines

TRAVEL:

  • Regular travel will be required to various sites. Travel on Monday with returning home on Friday.
  • Travel expenses are reimbursed but the candidate must possess enough credit to pay for all expenses until reimbursement (usually within 2 weeks of expense report submittal)

Physical Demands:

  • The employee is required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl, use tools to install computer or communications technology.
  • Occasionally lift and/or move up to 50 pounds.
  • The employee will be required, to be physically present at work during any hour of the day, any day of the week to perform upgrade.


This is a contingent/temporary position offered through Volt Workforce Solutions. Volt offers competitive compensation, the chance to work with some of the world’s leading companies, and a staff committed to helping you take the next step on your career path.

To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer.