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Field Service Technician (VOIP) in Washington, DC at Volt

Date Posted: 11/22/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
    11/22/2018
  • Job ID:
    150238
  • Contact Name
    Volt Branch
  • Phone
    919/782-7440

Job Description

Volt is seeking a self-motivated, enthusiastic and knowledgeable Audio Visual/Network Specialist who is experienced supporting multiple vendor audio visual (A/V) hardware and Cisco based network devices. This position requires being able to work in a high profile work environment and being able to resolve many types of hardware and software problems on a live network.

Applicants selected must have ability to obtain and maintain a U.S. government security clearance

DUTIES:

  • Provide all levels and types of audio visual support for Video Teleconferencing Systems (ViTS) and end users as needed.
  • Work with local and remote engineering staff in the troubleshooting, installation or replacement of ViTS components and accessories.   
  • Assist with systems administration duties, including upgrading, patching, and performing configuration changes for audio/visual hardware.
  • Provide hands on and troubleshooting support for network components (switches, routers, etc.).
  • Serve as an escalation point in complex problem solving and resolution, working with local and remote collaboration and network engineers and interfacing with vendors as needed.
  • Write create clear and concise documentation of both problems and resolutions.
  • Maintain accurate logs of trouble isolation and repair efforts and escalate/communicate issues to management as needed.
  • Demonstration of a professional attitude and courteous manner toward customers, partners and coworkers.
  • Provide afterhours support as needed (night and weekends).
  • Utilize current ticketing system to open trouble tickets or work orders for incidents and repairs.  

REQUIREMENTS:

  • Must have hands on experience working with network and audio-visual hardware.
  • Must have working technical knowledge of network hardware, protocols, and internet standards, including but not limited to Internet Protocol (IP), Voice Over IP (VOIP), and Video over IP (ViIP).
  • Ability to collaborate with other teams to help resolve problems for any network or audio visual issues.
  • Ability to complete the following training courses within 90 days of hire
    • Harman Pro Core Curriculum Courses CC101-CC106
    • AVIXA Essentials of AV Technology
  • Adhere to Service Level Agreement’s (SLA’s) and deliver excellent customer service.
  • Provide continuous service monitoring and single contact point, and performing triage assessment.
  • Follow the organization’s policy and procedures.

PREFERRED QUALIFICATIONS: 

  • Experience with one or more of the following:
    • AMX hardware and software;
    • Lifesize and Cisco Codecs;
    • Barco ClickShare; and
    • Extron, Altinex, ClearOne and Polycomm hardware.
  • Working knowledge of Microsoft Office suite, monitoring and management tools/systems, and ticketing systems.
  • Excellent Interpersonal communications and organizational skills.
  • Ability to multi-task and prioritize assignments as necessary.
  • Possess a strong work ethic.

EDUCATION AND EXPERIENCE:

  • Associates degree
  • 2-4 years of actual job experience
  • Preferred:  Relevant Hardware or Software certifications


This is a contingent/temporary position offered through Volt Workforce Solutions. Volt offers competitive compensation, the chance to work with some of the world’s leading companies, and a staff committed to helping you take the next step on your career path. 

To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer.