Field Support Engineer-Dicer products in Richardson, TX at Volt

Date Posted: 2/12/2021

Job Snapshot

Job Description

Volt is seeking a Field Support Engineer with Dicer/Grinder experience for an industry leader in Richardson, TX

If you have experience as a  Field Support Engineer with Semiconductor Products, specifically Dicers, Grinders then is the job for you! This a excellent opportunity with growth potential.

In the role of the Field Support Engineer your primary responsibilities include, but are not limited to, providing customer engineering support for Dicer /Back Grinder products and general support for all other divisions by performing the following duties.

Duties and Responsibilities include the following:

  • Install, repair, and maintain Dicer /Back Grinder and related peripherals.
  • Perform Periodical Maintenance (PM)
  • Perform basic  repairs and communicate with the customer regarding status of installs/PM and repairs.
  • Communicate with customers regarding the current and future applications requirements and coordinate this information with the application engineering department.
  • Understand and communicate information relating to customer device trends and strategies.
  • Complete detailed Field Service Reports (FSRs) and submit to management in a timely manner.
  • Document issues that cannot be resolved immediately at the customer site by using appropriate format (i.e. New Enhancement Requests (NERs), Bug Reports).
  • Learn how customer uses system in device development and manufacturing to identify future enhancement opportunities.
  • Travel as required to perform these duties and to obtain training.
  • All other duties as required.

Education and Experience:  AA or Technical School degree/certification with at least two year experience as a field support engineer for Dicer /Back Grinder or other similar equipment; or an equivalent combination of the above education and experience is sufficient.  Must be proficient in Microsoft Word, Excel, and Outlook.

Language Skills: Japanese Language is a plus.

Volt is an Equal Opportunity Employer