French Canadian Speaking Customer Support Representative in Rancho Cordova, CA at Volt

Date Posted: 3/9/2018

Job Snapshot

  • Employee Type:
  • Job Type:
    Call Centers
  • Duration:
    0 weeks
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone

Job Description

Parlez-vous Français?

Our Client, who is the national leader in vision and eye care benefits, is looking for a bilingual French Canadian Customer Service Representative at their Rancho Cordova campus. 

Respond to complex e-mail and web chat inquiries, in both French and English, in a manner that supports the achievement of Client satisfaction, growth and operational excellence goals.

 Essential Functions

  • Primarily respond to routine and complex e-mail and web chat inquiries from members and clients; responding to inquiries will require in-depth knowledge in the following areas: utilizing the plan, issuing authorizations, processing verification of eligibility, identifying and resolving payment errors and accurate completion of necessary documentation and forms processing
  • Effectively educate and influence members and prospective members on the value and benefits offered through its products, services and extensive network of doctors
  • Remain current on all changes to customer service policy, procedure and product information to accurately, consistently and efficiently respond to inquiries
  • Identify and analyze trends and communicate to appropriate business partners, suggest necessary corrections, changes or solutions; appropriately elevate situations that could have companywide impacts
  • Maintain and organize correspondence to ensure consistent, accurate and professional responses; recommend updates to CS on line knowledge management tools
  • Respond to a minimum amount of incoming ACD calls daily and as business needs require
  • Able to effectively navigate through all systems, including Egain and WebChat, Proclaim, CAD, CSR portal and Client Support Line requests

Job Specifications

Typically has the following skills or abilities:

  • MUST Read, Write, and Speak French or French Canadian: Fully Fluent to be Considered
  • One to two years of customer service experience handling complex issues in a high volume environment
  • Excellent written and verbal communication skills in French or French Canadian
  • Must be able to articulate information effectively via telephone, email and webchat as well as, clearly document customer situations and prepare letters to confirm agreements made verbally or in writing
  • Proficient with Microsoft Word and Outlook. Assessment Required
  • Demonstrated ability to work independently with minimal supervision, take initiative to effectively carry out responsibilities
  • Ability to meet minimum production requirements
  • Ability to work at a computer 96% of the time
  • Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made verbally
  • M-F 8-5.
  • Experience in an optical practice or business is plus
  • Completion of an optical school program a plus.
  • ABO certification a plus.

Volt is an Equal Opportunity Employer