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French Speaking Account Support Representative in San Diego, CA at Volt

Date Posted: 6/3/2019

Job Snapshot

Job Description

Seeking a French Speaking Account Support Representative!

Job Description:


The Account Support Representative is responsible for handling inbound and outbound non-sales and non-technical customer service needs and by controlling escalations to the account team and by contributing to handling customer needs in the territory backline queue. The representative will be tasked with the understanding of our financial system in order to read invoices/post payments, as well as introduce “self-help” tools such as online invoice viewing (and payment), Mitchell University training and making sure our customers get to the proper internal resources specific to their needs. This position also interfaces closely with Finance, Technical Support, Order Processing, and the Shop Sales groups. These representatives are expected to provide excellent customer service and to be skilled in prompt issue resolution, cross functional collaboration and effective verbal and written communication.


Duties and responsibilities:

  • Answer inbound customer service related calls
  • Make outbound customer service related calls
  • Have excellent customer service skills, demeanor and attitude 
  • Assist the Sales organization with backline customer service tasks
  • Address customer billing questions and resolve payment issues in a timely manner
  • Register and activate products 
  • Provide editorial information as requested by the customer
  • Effectively document all customer contacts in Mitchell’s CRM system, including actions taken and next steps
  • Effectively manage and act on requests (cases/tasks) that come in via email or our website
  • Contribute to process improvement and knowledgebase content to continuously improve the team processes and body of knowledge

Qualifications:

  • At least one year of proven success in a telephone customer-service environment taking inbound calls
  • Background in Customer Service
  • High School Diploma
  • French fluency required 

Hours will be Monday through Friday, 6:00 am -3:00 pm initially - ability to be flexible with times is desirable, as business needs. 

Please stop by our Mission Valley office with an updated resume!

Volt Workforce Solutions

7676 Hazard Center Dr.

Suite 1000

San Diego, CA 92108

 Volt is an Equal Opportunity Employer.