Functional Analyst in Atlanta, GA at Volt

Date Posted: 4/4/2018

Job Snapshot

  • Employee Type:
  • Location:
    Atlanta, GA
  • Job Type:
    Marketing & Sales
  • Duration:
    12 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $0.0 - $20.07/Hour
  • Contact Name
    Volt Branch
  • Phone

Job Description

Volt Workforce Solutions is looking for a Functional Analyst for one of the leading pharmaceutical distributors in North America. After reading the job info below, if interested, email an updated resume (in Word format).

Job Title: Functional Analyst

Location: Brookhaven, GA

Position Summary
This role performs Quality Assurance evaluations and verifies that all evaluations adhere to high quality standards and are completed according to schedule. Responsibilities include:
• Develops and maintains functional team documentation (Standard Operating Procedures, flowcharts, evaluation forms, and training packages)
• Ensures adherence to Standard Operating Procedures across Macro Helix functions to evaluate the work against documented performance measures
• Performs quality assurance primarily on our Retail Implementations function, but may be asked to perform additional function QA on an as needed basis
• Pulls and reviews Retail Implementations cases, scores cases and provides feedback based on pre-established criteria and standards
• Identifies inconsistencies with requirements and recommends modifications
• Ensures function is operating according to user requirements and conform to Macro Helix guidelines
• Gathers and analyzes data and formulates conclusions for Retail Implementations
• Assists with training agents/specialist and cross training QA team members
• Assists with status reports creation and communication
• Acts as subject matter expert and resource to Retail Implementations team
• Assists QA department and Macro Helix with developing quality improvements
• Reports evaluation findings to employees and manager to escalates issues as needed
• Communicates QA issues to the appropriate Macro Helix department for resolution
• Leverages company standards and tools to create and maintain evaluation criteria

• BS degree or equivalent experience.
• Demonstrated ability to measure and achieve operational excellence
• Demonstrated ability to track and prioritize business initiatives with associated personnel assignments and completion dates
• Prior professional experience in a software or technology business a strong plus
• Strong verbal and written communication
• Superior organization skills
• Salesforce Knowledge a plus
• Collaborative partnering
• Attention to detail
• Timeline management
• Problem Solving
• Analytical Skills

As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today! To learn more about Volt, please visit: and to see more of our job postings, please visit:

Volt is an Equal Opportunity Employer.

Pay Rate is $20.00/hr.