Help Desk Level 1 - A_SJM in Minnetonka, MN at Volt

Date Posted: 6/28/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Duration:
    20 weeks
  • Date Posted:
    6/28/2018
  • Job ID:
    123898
  • Pay Rate
    $0.0 - $18.44/Hour
  • Contact Name
    Volt Branch

Job Description

Volt is looking for a Help Desk Technician for our client in Minnetonka!

Years Experience: 0-3

Education: Associate degree in Computer Science or a related discipline, and at least one, typically three years experience in IT or an equivalent combination of education and work experience.

Duties:

  • Primary function is to answer calls arriving at the Support Center and to accurately identify, prioritize and log the service requests within the established standards.
  • Diagnose problems by asking accurate, concise questions in a professional and timely manner.
  • Accurately prioritize, categorize and log calls, reset network passwords, resolve print queue problems, manage crisis escalation and transfer calls to other support group as appropriate, assist in projects as needed.