Help Desk- Phone Support in Spokane, WA at Volt

Date Posted: 10/3/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Spokane, WA
  • Job Type:
  • Duration:
    12 weeks
  • Date Posted:
    10/3/2019
  • Job ID:
    195148
  • Pay Rate
    $14.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    509-891-7000

Job Description

Volt | Helpdesk Tech | Spokane, WA

SUMMARY

Helpdesk Technician

The Helpdesk Technician will provide customer service and technical support over the phone to customers to help the customer to overcome issues related to Point-of-Sale or IT Equipment.  Daily, they will guide customers through troubleshooting and self-help methods with the aid of resources and documentation.  May also monitor, document, and follow-up on these processes to ensure that customers are satisfied.

Responsibilities:

  • Provide Tier 1 hardware and software technical support for a variety of platforms for multiple retail and hospitality customers.
  • Responsible for creating and maintaining call logs in Salesforce Service Cloud
  • Handle Internal and/or 3rd Party Orders and Escalations to Customer or vendors
  • Provide exceptional customer service to internal and external customers
  • Escalate technical issues requiring higher levels of support to Customer Support Analyst II

Requirements & Qualifications:

  • High school diploma or GED
  • 1-3 years of customer service, call center and/or technical support experience
  • Demonstrated ability to solve problems to resolution
  • Excellent written and verbal communication skills
  • Experience using Point of Sale (POS) systems in either a retail or hospitality environment a plus 
  • Working knowledge of Salesforce CRM preferred not required 
  • Ability to effectively prioritize and multi-task in a fast-paced environment
  • Willingness and availability to work in a 24/7/365 work environment
  • Basic MS Office skills (Word, Excel, Outlook)

Please note the following:

  • This is a W2 only position.
  • Direct inquiries only.
  • No 3rd party submittals please.
  • This position is not available for Corp-to-Corp.
  • This position is not available for Associate Vendors.

Volt offers a candidate referral bonus, please inquire for more details.  (Conditions and restrictions apply)

Volt is an Equal Opportunity Employer.