Help Desk Support II in Santa Monica, CA at Volt

Date Posted: 9/25/2019

Job Snapshot

Job Description

Help Desk Support Tier 2 – Santa Monica, 90404 – Estimated 1 to 2 year temporary position – Enterprise Level Company

Daily Duties:

  • Installs, configures and upgrades operating systems and software, using standard business and administrative configurations.
  • Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware.
  • Assists with moves, additions, and changes of computers and phones.
  • Must perform in a team-oriented atmosphere, working with end users and other IT Staff to determine the best possible method of supporting systems.
  • Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.


Preferred Skills:

  • 3 - 5 plus years experience in helpdesk, corporate or enterprise
  • Good understanding and technical knowledge of current network and PC operating systems, hardware, protocols, and standards.
  • Application support including Microsoft Windows Microsoft Office (Word, Excel, Outlook), Adobe Acrobat, Anti-Virus, Backup/Restore.
  • Proficiency with the following software: Windows 7, Windows 10, Office 365 
  • Experience with troubleshooting desktop and laptop hardware.
  • Must possess the following network related skills: DNS, DHCP, Active Directory, TCP/IP.
  • Experience with remote communications: VPN, Wireless Cards and Remote Access.

Volt is an equal opportunity employer.