Help Desk Support II in Burlington, MA at Volt

Date Posted: 6/13/2018

Job Snapshot

Job Description

Volt is currently working on a Tier II PC Support role onsite with a customer in Burlington, MA who is immediately hiring.  If you have 5+ years of hands on experience and great communication skills, please review the job description and apply today by sending your resume and contact information.

Thank you,

Role Summary:
This Tier 2 Onsite Systems Administrator (PC Technician II) position is critical in supporting User base by resolving technology issues and assisting in remedying business process issues, managing the lifecycle of User’s hardware & software, and maintaining inventory. Consult User base on company policies, standards, security awareness, and business continuity.

  • Skills/Qualifications/Experience:
  • Strong problem solving/analytical/critical thinking skills
  •  Self-starter with excellent organizational, administrative and interpersonal skills
  • Ability to multi-task and work in fast paced environment
  • Ability to work independently, with team, and with User base in a professional manner
  • Ability to develop good rapport and build strong relationships with User base and teammates
  • Ability to present/train User base
  • Experience in troubleshooting and critical incident management
  • Experience in project and task management
  • Experience supporting Windows 7 & 10 O/S and Microsoft applications
  • Excellent oral and written, interpersonal, and communication skills
  • BS or equivalent experience (5 years of related experience in corporate computing environment)

Technical Proficiency:

  • Ability to use and understand the functionality of various IT programs, systems, and protocols (including, but not limited to):
  • Windows 7 and Windows 10
  • Microsoft Office 2007 to 365
  • Anti-virus/Anti-malware
  • Ticketing Systems
  • Hardware (Desktops and Laptops)
  • Mobile Devices and Applications (smartphone and tablets)
  • VPN
  • Remote Desktop
  • Backup Solution
  • VOIP
  • TCP/IP

VOLT is an equal opportunity employer