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Help Desk Support II in Santa Monica, CA at Volt

Date Posted: 2/8/2019

Job Snapshot

Job Description

Position: Help Desk Support II / Tier 2 Onsite Systems Administrator / PC Technician II

Duration: Estimated 12 Months contract (may extend to 24 months)

Location: Santa Monica, CA


This Tier 2 Onsite Systems Administrator (PC Technician II) position is critical in

  • Support User base by resolving technology issues and assisting in remedying business process issues
  • Manage the lifecycle of User’s hardware & software and maintain inventory
  • Consult User base on company policies, standards, security awareness, and business continuity


  • BS or equivalent experience
  • 5 years of related experience in corporate computing environment
  • Technical Proficiency:
    • Able to use and understand the functionality of various IT programs, systems, and protocols
    • Windows 7 and Windows 10
    • Microsoft Office 2007 to 365
    • Anti-virus/Anti-malware
    • Ticketing Systems
    • Hardware (Desktops and Laptops)
    • Mobile Devices and Applications (smartphone and tablets)
    • VPN
    • Remote Desktop
    • Backup Solution
    • VOIP
    • LAN/WAN
    • TCP/IP
  • Experience supporting Windows 7 & 10 O/S and Microsoft applications
  • Experience in troubleshooting and critical incident management
  • Experience in project and task management
  • Ability to develop good rapport and build strong relationships with User base and teammates
  • Ability to work independently, with team, and with User base in a professional manner
  • Strong problem solving/analytical/critical thinking skills
  • Self-starter with excellent organizational, administrative and interpersonal skills
  • Ability to multi-task and work in fast paced environment
  • Ability to present/train User base
  • Excellent oral and written, interpersonal, and communication skills

Volt offers a candidate referral bonus, please inquire for more details.  (Conditions and restrictions apply)

VOLT Workforce Solutions is an Equal Opportunity Employer