Help Desk Support/NOC Entry - 1-2 years in Norristown, PA at Volt

Date Posted: 4/3/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Job Type:
    Computer Industry
  • Duration:
    0 weeks
  • Date Posted:
    4/3/2018
  • Job ID:
    107216
  • Pay Rate
    $19.0 - $23.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    484/690-1183

Job Description

VOLT Workforce Solutions is looking for that great candidate that is, self-motivated and has great attitude and aptitude with networking basics.   If this describes you, please read on.

This is a great opportunity for that right candidate.  We are looking for a hard worker that is striving to grow within the company and that has the drive to advance!  The Help Desk/NOC will ensure the continued availability, stability and performance of the customer networks..

JOB TITLE:       Help Desk Support/NOC  (1- 2 years experience)

DURATION:     DIRECT HIRE

HOURS:           12 hour Rotating Shifts (3 days on - 4 days off)

SALARY:          $19.00 to $23.00/hour

Job Description:

Daily responsibilities include, but not limited to, system monitoring, alerting, problem logging, and coordinate tasks effectively to troubleshoot issues for prompt resolution. Need to aggressively own incidents until they are resolved.

Job Responsibilities:

  • Follow documented NOC standards and procedures
  • Enhance existing process and procedures
  • Observe and control the status and performance of system components and network facilities
  • Identifies, diagnoses and resolves problems affecting system and network performance
  • Answers incoming problem call from customer and internal sites and resolves associated tickets
  • Write incidents reports & document events
  • Follow procedures; provide updates, ask questions, act, follow up on missing, incomplete or unresolved issues

Job Qualifications:

  • Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
  • Knowledge in Windows and Linux based Systems, ITIL principles, Monitoring and Ticketing Systems, web server technologies, and TCP/IP networking and hardware
  • Experience in web server technologies such as MS IIS, load balancing and Cisco
  • Experience working with MS BackOffice components, Active Directory, .NET and enterprise job scheduling software knowledge is a plus
  • Experience with TCP/IP networking and hardware
  • Provide in exceptional customer service support (both verbal and written)
  • Previous experience with escalation procedures and SLA (Service Level Agreement)
  • Technical writing and documentation (write HOWTO's)
  • Valid experience and strong personal communication skills with enterprise-level clients

**Candidate must consent to criminal background screening

Please contact Connie @ 215-606-6971 or forward your resume to this posting to discuss this opportunity further!  We are searching for you!

Volt offers competitive compensation, the chance to work with some of the world’s leading companies, and a staff committed to helping you take the next step on your career path.  

Volt is an equal opportunity employer.