Help Desk Support Spec I in Oak Ridge, TN at Volt

Date Posted: 11/19/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Oak Ridge, TN
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
    11/19/2019
  • Job ID:
    206743
  • Contact Name
    Volt Branch
  • Phone
    916/923-0454

Job Description

Volt has an opening for a Help Desk Specialist to provide first-line technical support to users in the areas of account administration, server and network status, operating systems, local and remote network connectivity and a wide variety of proprietary and off-the-shelf computer applications for one of our major clients in Oak Ridge, TN.

The Help Desk Specialist will provide internal or external support installing, servicing and upgrading PC equipment, mainframe connections, and peripherals and troubleshoot and repair computer software, hardware, and network configurations, plus provide technical and user support for PC components, mainframe networking, and LAN-based systems.

Availability:

Must be willing to work an 8 hour shift between business hours of 6:00am-8pm M-F and occasional Saturdays, including several weeks of on-call responsibilities each year. Hours are subject to change.

Qualifications:

  • High School diploma or GED
  • One year of call center/help desk experience or equivalent demonstrated technical abilities
  • Comprehensive knowledge in the use of personal computers
  • Experience in desktop and networking support
  • Excellent customer service and team-oriented skills
  • Ability to communicate clearly and accurately via telephone, email, or person-to-person moderately complex technical information, and compose professional correspondence and reports.
  • Ability to demonstrate sound troubleshooting skills and follow the majority of problems through to resolution
  • Solid understanding of IT concepts and help desk software required
  • Proven ability using and supporting pertinent software applications such as:
    • Microsoft Windows XP and 7
    • Microsoft Office 2007 and later
    • Microsoft Exchange-based email
    • Remote access software

Preferred Qualifications 

  • Associates degree in IT-related field
  • Two years of help desk experience with personal computer hardware and
  • software in a corporate network environment
  • Good understanding and basic experience with Microsoft Active Directory
  • Account administration using Microsoft Windows XP and 7
  • Experience with any of the following is a plus:
    • Symantec Endpoint Protection and Antivirus
    • Remedy Action Request System
    • VPN client software (e.g., Juniper, Cisco, Nortel, or proprietary)
    • Web-based application development and support
    • Database development or support (e.g., SQL)

Please note the following:

  • This is a W2 position.
  • Direct inquiries only.
  • No 3rd party submittals please.
  • This position is not available for Corp-to-Corp.
  • This position is not available for Associate Vendors

This is a contingent/temporary position offered through Volt Workforce Solutions. Volt offers competitive compensation, the chance to work with some of the world’s leading companies, and a staff committed to helping you take the next step on your career path.

To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer