Help Desk Support Spec I in Broomfield, CO at Volt

Date Posted: 8/2/2018

Job Snapshot

Job Description

If you are pursuing an IT career, want to gain some experience in the Defense industry, and have at least 2 years of help desk experience, you may be the candidate we are looking for!

Our client, a FORTUNE 500® scientific, engineering and technology applications company, is seeking a Help Desk Specialist I for an eight (8) month Department of Defense contract in Broomfield, CO.  This is a shift work position and the successful candidate must be flexible in days and hours worked.  This position requires the ability to obtain a DoD Secret security clearance, Security +, and ITIL V3 Foundations certifications.

*Pay rate is $19.62 per hour!! Non-negotiable!

 Required KSAOs

  • High school education or equivalent and 2+ years of technical experience.
  • Associates Degree and 1 year of related experience preferred
  • Ability to obtain and maintain a DoD Secret security clearance
  • Comprehensive knowledge in the use of personal computers
  • Proven ability in the use of all pertinent software applications
  • Ability to communicate moderately complex or technical information, ideas, and results effectively in both oral and written form; compose correspondence and reports.
  • Must demonstrate customer service, leadership, and team skills.
  • Experience in desktop and networking support, IT concepts and help desk software.
  • Proficient with MS Windows and Office, VPN / Remote access, and anti-virus software.
  • Must be able to think logically and act decisively in critical situations
  • Ability to distinguish between different types of issue and select the correct source for solution
  • Provide first line technical support to computer customers with questions regarding account administration, distribution of software and documentation, system and network status, and incident entry via incident management tool.
  • Works on assignments that are semi-routine in nature
  • Interacts daily with supervisor, peer groups, and customers
  • Interaction normally involves exchange or presentation of factual information

 Desired KSAOs

  • Active Directory
  • Anti-virus
  • VPN
  • Avaya
  • Novell
  • web support and development

These are estimated eight (8) month temporary positions in Broomfield, CO that are offered through Volt Workforce Solutions.  Relocation assistance is NOT available for these positions.  These positions are subject to U.S. Government Contractor hiring eligibility requirements.  No third-party vendors.  Pay is commensurate with experience.

As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today!

Volt is an Equal Opportunity Employer.