Help Desk Support Spec I in Algood, TN at Volt

Date Posted: 9/6/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Algood, TN
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
    9/6/2019
  • Job ID:
    195111
  • Contact Name
    Volt Branch
  • Phone
    480-448-4257

Job Description

Volt has an opening for a Help Desk Support Specialist to provides first line technical support to computer customers with one of our major Client’s in COOKEVILLE, Tennessee.

Pay Rate range: $13-15/hr. on W2.

Job Description:

This role provides first line technical support to computer customers with questions regarding account administration, distribution of software and documentation, system and network status, and problem entry via problem tracking tool.

Maintain and update tracking tool. May report recurring problems to management.

SCOPE: Performs predetermined work assignments with detailed instructions. Follows established guidelines, procedures and policies.

PROBLEM COMPLEXITY: Works on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required.

IMPACT: Contributions are usually limited to assignment related activities. Decisions or failure to achieve results may cause delays in schedules.

LIAISON: Interacts daily with supervisor, peer groups, and customers. Interaction normally involves exchanges or presentation of factual information.

LEADERSHIP AND MANAGEMENT: KNOWLEDGE/SKILLS AND ABILITY: Having general knowledge and experience. Knowledge of personal computers and a general understanding of computer networks. Choice of action requires more than common sense in that some training and experience is needed before knowing what to do under special circumstances.

TYPICAL EDUCATION AND EXPERIENCE: High school education or equivalent and 2+ years technical training.

Please note the following:

  • This is a W2 position.
  • Direct inquiries only.
  • No 3rd party submittals please.
  • This position is not available for Corp-to-Corp.
  • This position is not available for Associate Vendors

This is a contingent/temporary position offered through Volt Workforce Solutions. Volt offers competitive compensation, the chance to work with some of the world’s leading companies, and a staff committed to helping you take the next step on your career path.

To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer