Help Desk Support Spec I in Algood, TN at Volt

Date Posted: 1/10/2020

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Algood, TN
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
    1/10/2020
  • Job ID:
    213090
  • Contact Name
    Volt Branch
  • Phone
    480-448-4257

Job Description

Volt has 3 openings for a Help Desk Support Specialist to provides first line technical support to computer customers with one of our major Client’s in Cookeville, Tennessee.

Pay Rate range: $13-$16/hr on W2.

Job Description:

Duties & Responsibilities
•    Provides technical support to computer customers needing assistance with account administration (password resets and account unlocks), distribution of software and software troubleshooting, remote access and VPN support, and service/support request entry via an incident tracking system.
•    Collects and documents necessary information for appropriate escalation to level 2 technical teams if unable to resolve requests at first contact. 
•    Communicates with end users to provide customized solutions utilizing company standard software products and services.
•     Provides support for PC Computer off-the-shelf (COTS) products and enterprise-wide customer applications.

Required Education & Experience
•    AA Degree or equivalent and 0 years of experience OR High School diploma or equivalent and up to 2 years of experience in a technical support or customer service role

Desired
•    Bilingual ability to support in Spanish as well as English.
•    Proven ability in the use of all pertinent software applications.
•    Must be able to successfully communicate via telephone, email, and person-to-person moderately complex technical information, and accurately compose correspondence and reports.
•    Must demonstrate excellent customer service and team skills.
•    Proficient with MS Office 2016+ and Windows 7-10, Active Directory, and VPN/Remote Access support.
•    Must be able to think logically.

Please note the following:

  • This is a W2 position.
  • Direct inquiries only.
  • No 3rd party submittals please.
  • This position is not available for Corp-to-Corp.
  • This position is not available for Associate Vendors

This is a contingent/temporary position offered through Volt Workforce Solutions. Volt offers competitive compensation, the chance to work with some of the world’s leading companies, and a staff committed to helping you take the next step on your career path.

To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer