Help Desk Support Spec I in Westminster, CO at Volt

Date Posted: 8/13/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Job Type:
  • Duration:
    32 weeks
  • Date Posted:
    8/13/2019
  • Job ID:
    184929
  • Contact Name
    Volt Branch
  • Phone
    916/923-0454

Job Description

Volt has an opening for a has an opening for a Helpdesk Specialist with the ability to do shift work with flexibility in days and hours worked. This position requires the ability to obtain a DoD Secret security clearance and is with one of our major Client’s in Broomfield, CO.

Responsibilities:

  • Provide first line technical support to computer customers with questions regarding account administration, distribution of software and documentation, system and network status, and incident entry via incident management tool.
  • Work on assignments that are semi-routine in nature
  • Interacts daily with supervisor, peer groups, and customers.
  • Interaction normally involves exchange or presentation of factual information

Qualifications:

  • High school education or equivalent
  • 2+ years of technical experience (Associates Degree and 1 year of related experience preferred)
  • The ability to obtain a DoD Secret security clearance
  • Comprehensive knowledge in the use of personal computers
  • Proven ability in the use of all pertinent software applications.
  • Ability to communicate moderately complex or technical information, ideas and results effectively in both oral and written form
  • Compose correspondence and reports
  • Must demonstrate customer service, leadership and team skills.
  • Experience in desktop and networking support, IT concepts and help desk software.
  • Proficient with MS Windows and Office, VPN / Remote access, and anti-virus software.
  • Must be able to think logically and act decisively in critical situations.
  • Ability to distinguish between different types of issue and select the correct source for solution.

Desired Skills:

  • Active Directory
  • Anti-virus
  • VPN
  • Avaya
  • Novell
  • web support and development.

Please note the following:

  • This is a W2 position.
  • Direct inquiries only.
  • No 3rd party submittals please.
  • This position is not available for Corp-to-Corp.
  • This position is not available for Associate Vendors

This is a contingent/temporary position offered through Volt Workforce Solutions. Volt offers competitive compensation, the chance to work with some of the world’s leading companies, and a staff committed to helping you take the next step on your career path.

To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer