Help Desk Support Spec I in Oak Ridge, TN at Volt

Date Posted: 9/16/2018

Job Snapshot

  • Employee Type:
  • Location:
    Oak Ridge, TN
  • Duration:
    32 weeks
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone

Job Description

We are looking for strong Help Desk Representatives to join our growing team.

Job Summary

To provide technical support to computer customers needing assistance with account administration (creations, maintenance, password resets and account unlocks), distribution of software, hardware and software troubleshooting, remote access and VPN support, and service / support request entry via an Incident tracking system. If unable to resolve requests at first contact, collects and documents necessary information for appropriate escalation to Level 2 technical teams. Communicates with end users to provide customized solutions utilizing company standard software products and services. Will provide support for PC Computer Off-the-Shelf (COTS) products and enterprise-wide customer applications. The successful candidate must be flexible in days and hours worked.

Key responsibilities:

  • Successful candidate will have comprehensive knowledge in the use of personal computers and pertinent software applications.
  • Must demonstrate customer service and team skills. Experience in desktop and networking support, IT concepts, and help desk software.
  •  Must be able to analyze, think logically, and act decisively in critical situations.
  • Ability to distinguish between different types of incidents and select the correct source for problem solution.
  • Must have the ability to take initiative and maintain focus in a fast-paced environment while balancing multiple demands and shifting priorities.


  • High school education or GED and 1+ years of relevant technical experience or Bachelors degree. 

This is a contingent/temporary position offered through Volt Workforce Solutions. Volt offers competitive compensation, the chance to work with some of the world’s leading companies, and a staff committed to helping you take the next step on your career path. 

To learn more about Volt, please visit: and to see more of our job postings, please visit:

Volt is an Equal Opportunity Employer.