Help Desk Support Spec III in Fort Belvoir, VA at Volt

Date Posted: 4/17/2018

Job Snapshot

Job Description

Volt is currently seeking a Help Desk Support Specialist II for our customer located at Ft. Belvoir, VA.

The candidate will have a variety of responsibilities as follows:

Functional Responsibility: Provides troubleshooting support to a user community employing computer systems and networks.  Diagnoses problems and provides applicable remedies. May serve as a team leader in operations

Minimum Experience: Experienced in computer hardware and software systems.  Minimum two (2) years’ experience. A+ certification or equivalent may be substituted for experience. Understands how programs use computer hardware. May serve as a shift supervisor or lead diagnostician.

Please note that for Windows 10, both 697 and 698 are requirements and once passed, an individual will receive the MCSA Certification which is what is needed to be compliant.

Client resources will work at the direction of the Customer to provide End User IT Support Services for the Defense Logistics Agency (DLA).

The Help Desk Specialists will provide End User Support, including Software Support and Installation, Hardware Support and Installation, Moves, Adds and Changes, plus additional Tier II IT Support Services.

Able to perform the following tasks:

o Install, Service, Replace DLA Windows 10 Hardware for the National Capital Region.

o Install, Service, Replace Softwareusing DLA Software Center for the National Capital Region.

o Address and resolve Vulnerability & IA Taskings.

o Resolve Incident-Type tickets by the following suspenses, according toPriority:

  • Critical – 4 Hours; High – 4 Hours.
  • Medium – Three Business Days;
  • Low – Three Business Days.

o Resolve Work Order-Type tickets within five (5) business days.

This is a contingent/temp-to-hire position offered through Volt Workforce Solutions. Volt offers competitive compensation, the chance to work with some of the world’s leading companies, and a staff committed to helping you take the next step on your career path. 

Volt is an Equal Opportunity Employer.

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