Help Desk Support Spec in Oak Ridge, TN at Volt

Date Posted: 6/16/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Oak Ridge, TN
  • Duration:
    28 weeks
  • Date Posted:
    6/16/2018
  • Job ID:
    109651
  • Contact Name
    Volt Branch
  • Phone
    719/266-6603

Job Description

Volt Workforce Solutions is currently recruiting for a Helpdesk Specialist for a position that we have open in Oak Ridge, TN.  This is a shift work position and the successful candidate must be flexible in days and hours worked.

This position requires you to obtain a Security + and ITIL V3 Foundations certification with the first 6 months of the assignment.

W2 Only / No Corp to Corp 

NOTE:  Applicants selected must have ability an Active Secret clearance and must meet eligibility requirements for continued access to classified information.

VOLT is an Equal Opportunity Employer

Qualified candidates will have the following education/experience to be considered:

High school education or equivalent and 2+ years of technical experience OR an Associates Degree and 1 year of related experience preferred.

*Experience in desktop and networking support, IT concepts and help desk software.

*Proficient with MS Windows and Office, VPN / Remote access, and anti-virus software.

*Comprehensive knowledge in the use of personal computers.

*Proven ability in the use of all pertinent software applications.

*Ability to communicate moderately complex or technical information, ideas and results effectively in both oral and written form; compose correspondence and reports.

*Must demonstrate customer service, leadership and team skills.
 

*Must be able to think logically and act decisively in critical situations.

*Ability to distinguish between different types of issue and select the correct source for solution.

*Provide first line technical support to computer customers with questions regarding account administration, distribution of software and documentation, system and network status, and incident entry via incident management tool.

*Works on assignments that are semi-routine in nature. Interacts daily with supervisor, peer groups, and customers. Interaction normally involves exchange or presentation of factual information.

DESIRED SKILLS:

Active Directory, Anti-virus, VPN, Avaya, Novell, web support and development.

NOTE:  Applicants selected must have ability an Active Secret clearance and must meet eligibility requirements for continued access to classified information.