Help Desk Support Specialist in Oak Ridge, TN at Volt

Date Posted: 9/11/2018

Job Snapshot

  • Employee Type:
  • Location:
    Oak Ridge, TN
  • Duration:
    24 weeks
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone

Job Description

Volt seeks Help Desk Support Specialists to support our major Client’s Service Desk in Oak Ridge, Tennessee.   Looking for dedicated and reliable candidates for the position of Help Desk Support Specialist, to provide first-line technical support to users in a corporate environment in the areas of account administration, server and network status, operating systems, local and remote network connectivity, and a wide variety of proprietary and off-the-shelf computer applications. The Support Specialist will answer moderately complex technical questions, troubleshoot personal computer hardware and software in a managed network environment, and handle the majority of requests without further assistance.

The MPC Service Desk operates Monday through Friday, from 6:00 AM to 8:00 PM year-round except for major holidays. This is a full-time, permanent position. Candidates must be flexible regarding work hours to meet client requirements.

Basic Qualifications - The successful candidate will be able to demonstrate the following:

  • High School diploma or GED
  • One year of call center/help desk experience or equivalent demonstrated technical abilities
  • Comprehensive knowledge in the use of personal computers
  • Experience in desktop and networking support
  • Excellent customer service and team-oriented skills
  • Ability to communicate clearly and accurately via telephone, email, or person-to-person moderately complex technical information, and compose professional correspondence and reports.
  • Ability to demonstrate sound troubleshooting skills and follow the majority of problems through to resolution
  • Solid understanding of IT concepts and help desk software required
  • Proven ability using and supporting pertinent software applications such as:
  • Microsoft Windows XP and 7
  • Microsoft Office 2007 and later
  • Microsoft Exchange-based email
  • Remote access software

Preferred Qualifications - Candidates with the following will have an advantage in this job:

  • Associates degree in IT-related field
  • Two years of help desk experience with personal computer hardware and
  • software in a corporate network environment
  • Good understanding and basic experience with Microsoft Active Directory
  • Account administration using Microsoft Windows XP and 7
  • Experience with any of the following is a plus:
  • Symantec Endpoint Protection and Antivirus
  • Remedy Action Request System
  • VPN client software (e.g., Juniper, Cisco, Nortel, or proprietary)
  • Web-based application development and support
  • Database development or support (e.g., SQL)

This is a contingent/temporary position offered through Volt Workforce Solutions. Volt offers competitive compensation, the chance to work with some of the world’s leading companies, and a staff committed to helping you take the next step on your career path.

To learn more about Volt, please visit: and to see more of our job postings, please visit:

Volt is an Equal Opportunity Employer.