Major technology company is seeking a Help Desk Support Specialist with 2 plus years of experience responding to customer requests for assistance with computer software/hardware.
- Respond to user account and password resets.
- Regular patching of Operating Systems, integrated and 3rd party applications (e.g. MS Office, Internet Explorer, Adobe reader, etc.).
- Provide troubleshooting for software, installation of software.
- Troubleshoot networking issues – LAN and Wireless
- Troubleshoot remote access – VDI, VPN, Remote Desktop
- Maintain a regular and predictable work schedule.
- Establish and maintain effective working relationships within the department, the SBU/SSU and the Company. Interact appropriately with others in order to maintain a positive and productive work environment
- Perform other duties as necessary
- Good customer service skills.
- Good communication skills.
- Intermediate to advanced knowledge of PC software and networking: classes and/or experience.
- Strong understanding of Windows 7 and 10 desktop operating systems.
- Advanced understanding of Windows Office 365 Pro Plus suite.
- Ability to support Apple iPhones
- Experience with Service Now or other trouble ticketing tools
Volt is an Equal Opportunity Employer.