Help Desk Support Specialist in Denver, CO at Volt

Job Description

Major technology company is seeking a Help Desk Support Specialist with 2 plus years of experience responding to customer requests for assistance with computer software/hardware.

• Respond to user account and password resets.
• Regular patching of Operating Systems, integrated and 3rd party applications (e.g. MS Office, Internet Explorer, Adobe reader, etc.).
• Provide troubleshooting for software, installation of software.
• Troubleshoot networking issues – LAN and Wireless
• Troubleshoot remote access – VDI, VPN, Remote Desktop
• Maintain a regular and predictable work schedule.
• Establish and maintain effective working relationships within the department, the SBU/SSU and the Company.  Interact appropriately with others in order to maintain a positive and productive work environment
• Perform other duties as necessary

• Good customer service skills.
• Good communication skills.
• Intermediate to advanced knowledge of PC software and networking: classes and/or experience.
• Strong understanding of Windows 7 and 10 desktop operating systems.
• Advanced understanding of Windows Office 365 Pro Plus suite.
• Ability to support Apple iPhones
• Experience with Service Now or other trouble ticketing tools

Volt is an Equal Opportunity Employer.