Help Desk Technician 1 in Sandy, UT at Volt

Date Posted: 6/8/2018

Job Snapshot

  • Employee Type:
    Direct Hire
  • Location:
    Sandy, UT
  • Job Type:
    Computer Industry
  • Duration:
    N/A
  • Date Posted:
    6/8/2018
  • Job ID:
    119417
  • Pay Rate
    $40000.0 - $40000.0/Year
  • Contact Name
    Volt Branch
  • Phone
    512/592-3354

Job Description

Volt is looking for an up and coming Help Desk Technician in Sandy, UT.  Have you recently finish your Bachelor’s or Associates Degree in an IT discipline and looking to really put those skills to the test?  Are you looking for a full-time employment opportunity where you can learn more about the field you just studied?  Or you know something that is looking to start their career in an Help Desk?  Well we would like to hear from your or them so apply today and let’s get the conversation started.     

HELP DESK TECHNICIAN I

Full Time Employment

Salary: $40,000.00

SUMMARY:

  • This position is primarily responsible for assisting employees with technical issues and supporting user workstations by performing the following duties personally.
  • Assists with the supporting internal employees with technical issues.
  • Works with end users over the phone and through ticketing system.
  • Prepares workstations, phones and other IT equipment for use by end users.
  • Maintains inventory of IT equipment.
  • Performs day to day tasks and checklists.
  • Provides technical support to staff both during regular business hours and after hours if on call (rotating on call schedule).
  • Be available for other duties and responsibilities, not mentioned above, that provide support to clients.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

EDUCATION AND/OR EXPERIENCE:

  • A Bachelor’s Degree plus a minimum of 1 year of experience as a Help Desk Technician OR an Associate Degree plus 2 years help desk experience OR Technical Certifications plus 2 years help desk experience
  • Windows (currently supported versions).
  • Microsoft Office Products
  • Desktop/Laptop hardware
  • Print/Scan/Fax hardware
  • Basic network knowledge
  • Help desk/ticketing software
  • End user remote support
  • Knowledge of troubleshooting technical issues in a Windows environment; End user technical support experience.

PREFERRED EXPERIENCE:

  • Active Directory
  • PBX/Phone system administration
  • Scripting/programming

Call Brian Keane at 512.592.3354 or email bkeane@volt.com today!!

Volt is an Equal Opportunity Employer!