Help Desk Technicians in Reno, NV at Volt

Date Posted: 6/19/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Reno, NV
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
    6/19/2019
  • Job ID:
    174086
  • Contact Name
    Volt Branch

Job Description

Are you creative and innovative?  Do you thrive on providing superior customer service? Our ideal candidate will contribute with passion and excellence to build and strengthen our Clients computing environment in a facility that is first of its kind.

Volt has IMMEDIATE openings for Help Desk Technicians in Reno!

PRIMARY RESPONSIBILITIES:

Help Desk – 90%

  • Responsible for providing outstanding customer-centered quality support and service ensuring the highest level of customer satisfaction.
  • Trouble shoot and resolve IT related issues with desktops and laptops, printers, and other technology peripherals, as well as Windows OS (7 or Greater), Office 365, MS Outlook, and more.
  • Address/resolve IT incidents/service request and/or escalate to the appropriate upper Tier IT team when necessary; promptly enter / prioritize / track / monitor/ update and resolve all ticket received via the IT Serve Desk tracking system, telephone calls and/or walk-ups
  • Support the Desktop Support team in fulfilling more immediate needs, as necessitated by ticket volume, such as moving equipment and assisting with projects
  • Create and maintain local site IT systems documentations

Compliance – 10%

  • Insure compliance on all policy and procedures including but not limited to SOX compliance.
  • Exercise good judgement by involving management in resolving customer issues as necessary
  • Escalates unresolved customer issues in a timely manner
  • Reports to management team status of environment on a regular basis

EDUCATION / EXPERIENCE REQUIREMENTS:

  • 2-year degree in IT/Technical Training is preferred but can be substituted for equivalent experience
  • Our ideal candidate will have 2-3 year’s experience with various hardware and software products, including (but not limited to): desktops, laptop, Microsoft Windows, Microsoft Office, Active Directory, wired & wireless networking, VPN and Antivirus
  • Working knowledge of Help Desk / Customer Support center operations
  • Excellent customer service skills which you will use to establish working relationships and to provide superior support to all levels within the organization
  • Outstanding communications (spoken and written) skills, including the ability to explain/present technical information and effectively train/advice customers on information technology issues
  • Approachable and adaptable, this is a start-up where priorities are constantly changing  

Volt is an Equal Opportunity Employer