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Help Desk in Cranford, NJ at Volt

Date Posted: 5/14/2019

Job Snapshot

  • Employee Type:
  • Location:
    Cranford, NJ
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $0.0 - $21.0/Hour
  • Contact Name
    Volt Branch
  • Phone

Job Description

Volt Workforce Solutions is looking for a First Level Helpdesk Support for our client, a leading provider of technical support solutions. After reading the job info below, if interested, submit an updated resume (in Word format).

Job Title: First Level Helpdesk Support

Location: Cranford, NJ

Job Description

Provide onsite first level IT Help Desk support for our client's and related lines of business with 7x24 duties for supported environment. The incumbent will also be involved closely with application implementation and releases, Access Management, as well as network and security initiatives, Service Install, Move, Add, Change and Dispose (IMACD) requests and PC refresh projects.


  • Monitors performance and availability of hardware, systems, applications and links to ensure system and application service level availability objectives are met or exceeded for our partners
  • Reports incident conditions immediately to senior/lead staff to expedite restoration of service or to eliminate the potential for a service disruption situation
  • Completes incident record information and shift log documentation to document the incident for tracking purposes and logs details for shift turnover communications and follow-up activities
  • Provides cost effective first-level IT support by applying known solutions to problems or performing basic research
  • Escalate issues to second level support when the solution is unknown or cannot be found within 20 minutes
  • Resolves 80% of incidents at first point of contact


  • Possesses 1+ years of experience in helpdesk and first line application support experience, preferably in a trading environment
  • Possesses a university degree/college diploma in applied technologies or equivalent business experience
  • Experience working in a financial environment
  • Possesses excellent communication and interpersonal skills.
  • Displays good problem solving and analytical skills.
  • Illustrates good customer service skills and high attention to problem description, detail and impact
  • Excellent organizational & multitasking skills
  • Demonstrates good teamwork skills and able to work independently
  • Is self-motivated, goal-oriented, customer-service oriented and able to manage change
  • Is comfortable with shift rotation

Associate’s degree in computer science or related field required. Commensurate work experience and certifications will be considered in place of degree.

As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today! To learn more about Volt, please visit: and to see more of our job postings, please visit:

Volt is an Equal Opportunity Employer.

Pay Rate is $20/hr