Helpdesk Tech in Spokane, WA at Volt

Date Posted: 5/17/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Spokane, WA
  • Job Type:
    Call Centers
  • Duration:
    24 weeks
  • Date Posted:
    5/17/2018
  • Job ID:
    115649
  • Contact Name
    Volt Branch
  • Phone
    509-891-7000

Job Description

VOLT’s client is looking for a highly motivated IT Help Desk Technician to provide day-to-day technical support to users. The help desk team is responsible for providing hardware and software service and support to users via phone, e-mail, voice mail, IM. Personal interactions include employees at all levels to resolve problems and implement new solutions.

This is an estimated 3-6+ month Contingent/Temporary position in Spokane, WA and offered through Volt Technical Resources located in Spokane, WA. We are among the largest IT staffing companies in the US for contract/temporary and direct hire placements and support many of the top rated IT companies in the Pacific Northwest.

For more information please contact Nicole by responding to this ad, or by contacting her directly at 509-818-3936 or nbranstetter@volt.com 

IT Help Desk Technician Job Duties:

  • Fulfills first-responder customer help desk functionality by receiving, interpreting and responding to trouble incidents though multiple mediums; records and logs all pertinent data concerning trouble calls through a ticketing system.
  • Properly escalates unresolved issues to the next level of support.
  • Tracks, routes and redirects problems to correct resources.
  • Walk customers through problem solving process.
  • Follows up with customers, provides feedback and sees problems through to resolution.
  • Utilizes excellent customer service skills and exceeds customers’ expectations.
  • Ensures proper recording, documentation and incident closure.
  • Recommends procedure modifications or improvements.
  • Preserves and grows knowledge of help desk procedures, products and services.
  • Assist in maintaining a collected repository of pertinent electronic information.
  • Configures, customizes, images and deploys new/re-furbished systems hardware/software.
  • Other duties as assigned by Director of Information Systems.

Brief Description of Work:

  • Provide Level 1 Technical Support for Onsite Technicians
  • Check In/Out of Technicians from Work Orders
  • Follow Up and Approval of Technician Deliverables

Qualifications:

  • Technical Support/Help Desk experience (phone based preferred)
  • Customer Service
  • Retail or Restaurant Experience
  • Basic Understanding of Technology
  • Basic Knowledge of Performing Onsite Work & Tools
  • Experience with POS systems is a plus
  • Ability to read/digest support processes, scripts, procedures

*** Service Desk, Desktop Support, Desktop Specialist, Windows, Active Directory, Exchange Server, DNS, DHCP, TCP/IP, Technical Support Specialist, Information Technology Specialist, Help desk Coordinator, IT Help desk Coordinator, Help Desk Specialist, service desk tech***

Volt is an Equal Opportunity Employer