Helpdesk Technician - Full Time in Spokane, WA at Volt

Date Posted: 9/25/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Spokane, WA
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
    9/25/2018
  • Job ID:
    139510
  • Pay Rate
    $17.0 - $17.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    509-891-7000

Job Description

VOLT’s client is looking for a Helpdesk Technician - Full Time

*Must pass credit and background check* 

This is a 6-12mo contract Contingent/Temporary position in Spokane, WA and offered through Volt Workforce Solutions.  We are among the largest IT staffing companies in the US for contract/temporary and direct hire placements and support many of the top rated IT companies in the Pacific Northwest.

To help Volt stay in touch with you and other great candidates in the Eastern Washington area we have created a specialized portal for you at http://staffing.volt.com/inland_northwest/ . Start here to see much more: http://volt.com/social.

Job Description:

  • Responsible for all levels of technical support for the assigned core system. Cross-train and knowledge share with Tier 1 support employees.
  • Coordinate the implementation of assigned core software release enhancements and coordinate associated, needed changes.
  • Coordinate the testing of assigned core software releases prior to installation.
  • Oversee all modifications of assigned core system by working with various business units to ensure all information and new products are defined in the software.
  • Provide documentation of custom core software changes and coordinate distribution of documentation. Analyze core software functionality, recommending changes and additions to provide more efficient utilization.
  • Partner with product vendors in resolving issues and implementing changes to assigned software.
  • Maintain an organized and systematic approach to project task completion while managing multiple projects and tasks concurrently. Act as a liaison between departments and I.T.

Requirements:

  • 1 - 3 years of experience as an IT Analyst, or related experience.
  • Knowledge of core/application software, including transaction processing, usage, maintenance, and communication.
  • Understanding of IP and Gateway structures.
  • Experience supporting, deploying, imaging Windows 7 extensive PC knowledge, including hardware configuration, understanding of directory tree structures, memory manager function/configuration, software installation, file edit/modification, system backup, and login script. extensive knowledge of
  • Microsoft Office Software and Network.
  • Knowledge of scripting and the ability to apply it to continuous improvement.
  • Knowledge with new service requests, companywide print management, and new hardware/software testing and deployment. ability to understand and empathize with all levels of employees.
  • Ability to prioritize and work independently without immediate supervision.
  • Must possess strong organizational, strong interpersonal, support/training, and listening skills.

Excellent written and verbal communication skills required.