Helpdesk Technician in Lake Worth, FL at Volt

Date Posted: 3/17/2020

Job Snapshot

  • Employee Type:
    Contingent
  • Job Type:
  • Duration:
    16 weeks
  • Date Posted:
    3/17/2020
  • Job ID:
    222926
  • Pay Rate
    $18.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    9197827440

Job Description

Volt Workforce Solutions is looking for IT Help Desk Technician for our client, a leading managed service provider. After reading the job info below, if interested, email an updated resume (in Word format).

After applying to this Job using the Apply or Apply Now button, you can follow up on your application by calling our Enterprise Delivery Center at (800.595.8658). Be sure to note the Job ID number found on this page and reference it when calling about the position.

Job Title: IT Help Desk

Reference ID: 222926

Location: lake Worth, FL

Purpose:
To support customer who call and place tickets.

  • Typing
  • Knowledge of various ticketing system. (Zendesk, Service Now, Service Manager, Manage Engine, KACE)
  • Knowledge of remoting tools, such as LogMeIn, Team viewer, VNC, GoTo assist and Windows Remote Control

Must have at least 3 or more-year experience in the Helpdesk or Desktop Support with excellent communication Skill, must have a high-level customer service skill and know how to handle irate customers. Be able to multi-task at a high level. Must work able flexible to work day, nights, holidays, weekends and a 24hr on call rotation on the weekend.

Certifications:

  • A+ Certificate
  • Network +

Fast pace and work with remote users in various environment . Total of 1500 calls and 3000 tickets per month as team
 

Schedule: 12:00pm - 8:00pm or 4:00pm to 12:00am

Candidate should be flexible with the work hours and can work anytime, nights, weekends and holiday and must work a 24hr on call rotation. Also, would like to see the candidate be more technical savvy as well as having a good personality and customer service skill set.

As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today! To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

Volt is an Equal Opportunity Employer.