Helpdesk in Cranford, NJ at Volt

Date Posted: 2/21/2018

Job Snapshot

  • Employee Type:
  • Location:
    Cranford, NJ
  • Job Type:
    Computer Industry
  • Duration:
    48 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $0.0 - $22.0/Hour
  • Contact Name
    Volt Branch
  • Phone

Job Description

Volt has partnered with a IT Services Company in their search for a Helpdesk Specialist in Cranford, NJ.  In this role you will be resolving Tier 1 tickets (e.g. generalized/ scripted, Knowledge Base related resolution steps), and some Tier 2 technical and application tickets as assigned.  If the description below looks like something you might be a fit for, please consider applying today.


  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware by asking questions to determine nature of problem, and walking the customer through the problem-solving process.

  • Troubleshoot and resolve end-user hardware, operating system, and software-related problems to the end-user’s satisfaction.

  • Troubleshoot and resolve the following:

    • Basic network and server access problems for end-users.

    • Basic issues with the WAN, VLAN, firewall, VPN, etc.

    • Basic issues with voice communications and voice mail systems.

    • Follow up with customers to ensure issue has been resolved.

    • Hardware and software issues and escalate as necessary (i.e. VPN Technology, Office products, Account lockouts, Phone systems, “Blue Screens,” Malware).

    • Fix, update and maintain all desktops, laptops, tablets, mobile devices and technology peripherals.

    • Mobile devices and email functionality. (i.e. Blackberry, iPhone, Android).


  • An Associate degree or one or more technology certifications is required, (e.g. Apple, Microsoft,

  • COMPTIA A+ or Network+, etc.).

  • Three to five years’ experience working with computer technology in a business environment

  • Experience in providing telephone based assistance or instruction.

  • Bi or Multi-lingual a plus.

  • Windows XP, Windows 7, 8, and Windows 10 desktops.

  • Working knowledge of these technologies: Office 365; Microsoft Office 2010, 2013, 2016, Mac OSX.

  • Windows Server 2012 R2 and client versions.

  • Active Directory and Exchange, Exchange Online and Management Console.

  • File permissions, install and configure local and network printers, map network drives, and know how to remote into user’s system.

  • TCP/IP, Wireless and LAN/WAN network protocols.

  • Knowledge of DNS, WINS, DHCP, Gateways.

Volt is an Equal Opportunity Employer