Hospice Receptionist in Bloomington, MN at Volt

Date Posted: 9/16/2020

Job Snapshot

Job Description

Volt Onsite at HealthPartners is looking to add a CONTRACT Receptionist to the team in Bloomington, MN.  This position is onsite, no remote opportunities.

Start: As soon as possible

Pay: $19/hour

Location: Bloomington, MN

Duration: 2+ Months 

POSITION PURPOSE: 

To assist the HealthPartners Hospice & Palliative Care department in providing quality care and services to member/families by coordinating new referrals and visits for existing clients.

1. Provide phone contact to members/families as needed to facilitate services.

2. Ability to communicate hospice philosophy and services to clients and family via phone consultation.

3. Staff all cases by assigning to team or appropriate staff in an efficient, accurate and timely manner. Use current technologies to communicate caseload assignments and schedules when appropriate.

4. Work closely with manager to balance productivity with acuity and to triage new referrals.

5. Provide clear, concise and thorough documentation according to department policies and procedures.

6. Collaborate with the intake staff to insure completeness of information on referrals prior to distribution to staff.

7. Ensure that data entered with regard to assignment, is accurate and communicated to all relevant parties.

8. Assist Intake department as needed and as time is available.

9. Perform other duties as assigned for the smooth functioning of the Staffing and Intake departments.

What are we looking for?

  • High school diploma or GED.
  • Two years experience in a home care/hospice agency relating to staffing, patient care, customer service or related experience.
  • Comfortable with computers.
  • Proven customer service skills.
  • Strong interdisciplinary and team-building skills.
  • Strong critical thinking and problem solving skills.

Volt is an Equal Opportunity Employer.