Implementation Manager in Rancho Cordova, CA at Volt

Date Posted: 11/5/2019

Job Snapshot

Job Description

Our client is looking for Implementation Solutions Manager with significant experience in forecasting, scheduling, project management, budgeting with implementing significant systems and process changes. Volt's Client is the leading provider of vision care and coverage and they are committed to providing superior eye care and services that create members for life.

General Summary

With general direction, plan, prioritize, coordinate and monitor actives in the department to ensure accurate, timely and efficient customer support and customer service levels are being adhered to. Develop and deliver programs that support business needs and customer satisfaction goals.

Essential Functions

  • Lead projects for the division from inception to completion.
  • Develop and maintain strategic partnership with other Teams. Provide business partners and key executive with customer perspective and facilitate timely response to complex business challenges and opportunities.
  • Recommend, develop and implement procedural and systems changes to deliver quality service to internal and external customers.
  • Facilitate change with the solutions implementation processes, procedures and systems for continuous improvement.
  • Ensure effective communication is maintained within the division and externally. Where appropriate, inform employees as to plan and programs.
  • Prioritize, assign and distribute work to ensure responsibility is at the appropriate level and team member’s skills are developed to support business needs.
  • Identify, consolidate and prioritize training needs and coordinate training programs with the solutions implementation unit and supervisors.
  • Establish and monitor production goals, policies, procedures and systems related to all aspects of day-to-day operations.
  • Ensure all “world class” service delivery metrics are met or exceeded. Monitor the internal solutions implementation performance. Guide the selection and development of our management trainees. Track the performance metrics of our unction.
  • Identify and support opportunities for process improvements, resulting in cost savings or cost avoidance.
  • Coordinate with other units/departments to facilitate special requests, coordinate tasks and resolve escalated issues.

Job Specifications

  • Bachelor’s degree in business or equivalent experience.
  • Minimum of 4 to 6 years of experience in a software company
  • Minimum of eight years’ experience in a management position or equivalent experience in leadership roles
  • Demonstrated ability in forecasting, scheduling, project management and budget responsibilities
  • Demonstrated understanding of automated systems and technology as applied to a call center environment and deploying
  • Significant experience in implementing significant systems and process changes. Proven ability to work in partnership with other managers to accomplish objectives
  • Ability to determine priority of projects and assignments based on quantifiable business benefits and available resources
  • Manage complex division projects where independent action, high degree of initiative and coordination across departments is required
  • Strong interpersonal skills
  • Strong written and oral communication skills
  • Ability to effectively manage multiple, simultaneous tasks, problems and projects
  • Strong organizational skills
  • Ability to effectively communicate information to a wide variety of technical and non-technical individuals or groups
  • Regularly exercises discretion and independent judgment the in performance of his/her job duties

Please note the following:

  • This is a W2 position.
  • Direct inquiries only.
  • No 3rd party submittals please.
  • This position is not available for Corp-to-Corp.
  • This position is not available for Associate Vendors.

In today’s job market, "who you know" matters more than ever - and that is why you should get to know Volt. We are one of the world’s largest recruiting companies, yet our success is built one successful placement at a time. Each of our recruiters has niche industry expertise, committed to connecting top talent with respected companies.

For more opportunities, connect with us online at jobs.volt.com

Volt is an equal opportunity employer

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