Implementation Specialist in Seattle, WA at Volt

Date Posted: 6/13/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Seattle, WA
  • Duration:
    12 weeks
  • Date Posted:
    6/13/2019
  • Job ID:
    182840
  • Contact Name
    Volt Branch
  • Phone
    425.629.7493

Job Description

VOLT is seeking candidates for “Implementation Specialist” role for our client in Seattle, WA for a contingent role. You will be providing customer service to address and resolve issues within excise tax applications.

Responsibilities

  • Front line contact person for external customers via web chat, email and both inbound and outbound telephone calls.
  • Provide end user support via troubleshooting, diagnosing, effectively communicating, and resolving issues within the excise tax applications.
  • Act as an advocate for the customer and effectively communicate implementation processes in a clear and concise method.
  • Support testing efforts prior to new releases.
  • Proactively monitor the customer’s implementation efforts by running reports to identify issues likely to lead to downstream support issues.
  • Collaborate with cross-functional organizations, such as Sales, Customer Loyalty, Professional Services and Product Management.
  • Participate and lead customer transition meetings, activities, and responsibilities in partnership with the GoLive team to ensure superior customer transition.
  • Proactively communicate with customers throughout any request or issue resolution path (including escalations) as to ensure high-quality customer experience.
  • Effectively train customers on the product(s) remotely via web and voice technologies.

Requirements

  • Experience in a customer support role where tracking and reporting issues and status of resolution are involved.
  • Self-starter with a demonstrated ability to work independently while serving in a team environment.
  • Clear, outstanding telephone communication and written skills, including consistent projection of a positive image to internal and external customers.
  • Ability to document issues clearly and concisely for other team members to assist in resolution with little or no follow up needed for clarification.
  • Experience using or providing customer support for a web-based business application, preferably any kind of accounting or tax workflow application.
  • Experience training end users using new or modified software.

VOLT is an Equal Opportunity Employer