IT Analyst in Chicago, IL at Volt

Date Posted: 5/19/2020

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Chicago, IL
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
    5/19/2020
  • Job ID:
    230226
  • Contact Name
    Volt Branch
  • Phone
    563/723-3700

Job Description

Volt is looking for an Analyst/Developer to work on-site with our customer located in Chicago, IL in a contingent position forecasted for 6+ months. Responsibilities include:

  • Resolution of Incidents in a proper and timely manner and adhere to objectives set forth in Service Level Agreements.
  • Ensures Incident/Service Request are properly detailed, categorized and prioritized.
  • Associate Incidents with other records (i.e. Incidents, Changes, Problem Knowledge Articles, Known Errors, etc.)
  • Document troubleshooting steps and service restoration details, train Tier 1 where possible to resolve issues at entry level.
  • Verify resolution with end-users and resolve assigned Incidents.
  • Escalate unresolved Incidents to Tier 3
  • Work with Support team in other locations to maintain proper support and transition of tickets
  • Setup and Monitor system alerts

Requirements:

  • Bachelor's degree required.
  • Experience supporting AWS applications
  • Experience with change management, continuous improvement initiatives, ITIL, and/or project management.
  • Experience troubleshooting technical issues and familiarity with tools such as Postman for APIs
  • Good escalation management skills.
  • Data analysis and support metrics.
  • Experience managing 3rd party integrations.
  • Familiarity with Support products such as ServiceNow, Confluence
  • Self-motivated and highly professional with ability to lead and take ownership and responsibility.
  • Strong customer service and support focus with a desire to deliver a high-quality service
  • Ability to multi-task, work under pressure and to tight deadlines
  • A desire to learn and improve skills and knowledge
  • Fast learner, energetic and enthusiastic.
  • Adaptable and flexible to business demands

Must be available to work on W2 for Volt. No C2C or 3rd party vendors please.

Volt provides highly skilled contingent workers to local, national and international clients in all major industries.  Volt has over 60 years of experience and is a leader in the industry.  We work with many of the Fortune 500 and 1000 companies to provide workforce solutions.

We have a talented and upbeat staffing team focused on the quality of your career.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.

Volt is an Equal Opportunity Employer

For immediate consideration please email resume to bdexter@volt.com.We look forward to hearing from you soon.