IT-Field Services Technician in Tewksbury, MA at Volt

Date Posted: 8/30/2018

Job Snapshot

Job Description

Volt Workforce Solutions is looking for a Field Services Technician for our client, a leading manufacturer of optics and high quality glass. After reading the job info below, if interested, email an updated resume (in Word format).

Job Title: Field Service Technician

Location: Tewksbury, MA

Job Description

The successful candidate will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and (at times) remotely. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10 and MS Office suites (2010/2013/2016). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes. The initial location of assignment is subject to change at any time given that Field Services operates and travels between various sites to facilitate end-user requests/issues. That said, the role may require some light travel as needed for event support and/or remote sites with customers needing assistance.


  • Active Directory Administration
  • Limited support for corporate mobile devices
  • Familiarity with cloud applications (Box, Office365, etc.)
  • Troubleshooting Cisco VPN connectivity
  • Familiarity supporting Citrix connectivity
  • Remediating Symantec Endpoint Protection
  • Dameware remote connection/utilization
  • Altiris Deployment server utilization
  • Asset management skills
  • Internet Explorer and various browser(s) support
  • Installation/configuration of various Adobe products
  • Installation/configuration of Check Point endpoint client software
  • Printer/driver troubleshooting & installation
  • ServiceNow utilization
  • Cisco WebEx service support
  • Box user administration
  • Deployment/configuration of standard IP telephony
  • Hardware ordering/deployment
  • Documentation (records) management
  • Executive engagement (as needed)
  • Full conference room support
  • Knowledge base utilization
  • Project interaction
  • Customer scheduling/follow-ups
  • End user equipment moves (disconnect/reconnect)
  • Multi-team interaction and collaboration
  • Standard device imaging via USB/PXE server(s)
  • Smart-Hands tasks/functions outside of standard operational work
  • On-call/backup support for the Tewksbury, Bedford, and Woburn locations


  • Hardware experience beyond imaging/deployment
  • Active Directory
  • Altiris deployment server
  • Cisco WebEx support
  • Cisco VPN
  • MS Box, Office 365 familiarity
  • Dameware remote utilization experience
  • Printer and (other peripherals) troubleshooting

Associate’s Degree required, Bachelor’s degree and CompTIA certifications (A+, Network+, Cloud+, Server+) strongly preferred

As a Volt employee, you can expect the highest level of support.  We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees.  Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today! To learn more about Volt, please visit: and to see more of our job postings, please visit:

Volt is an Equal Opportunity Employer.

Pay Rate is based on experience.