IT Helpdesk Technician in Spokane, WA at Volt

Date Posted: 9/9/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Spokane, WA
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
    9/9/2018
  • Job ID:
    96781
  • Contact Name
    Volt Branch
  • Phone
    509-891-7000

Job Description

VOLT’s client is looking for a highly motivated IT Help Desk Technician to provide day-to-day technical support to users. The Service Desk Technician is responsible for providing hardware and software service and support to users via phone, e-mail, voice mail, IM, and in-person. Personal interactions include employees at all levels to resolve problems and implement new solutions.

This is an estimated 3-6+ month Contingent/Temporary position in Spokane, WA and offered through Volt Technical Resources located in Spokane, WA. We are among the largest IT staffing companies in the US for contract/temporary and direct hire placements and support many of the top rated IT companies in the Pacific Northwest.

For more information please contact Nicole by responding to this ad, or by contacting her directly at 509-818-3936 or nbranstetter@volt.com 

IT Help Desk Technician Job Duties:

  • Fulfills first-responder customer help desk functionality by receiving, interpreting and responding to trouble incidents though multiple mediums; records and logs all pertinent data concerning trouble calls through the ServiceNow ticketing system.
  • Properly escalates unresolved issues to the next level of support.
  • Tracks, routes and redirects problems to correct resources.
  • Walk customers through problem solving process.
  • Follows up with customers, provides feedback and sees problems through to resolution.
  • Utilizes excellent customer service skills and exceeds customers’ expectations.
  • Ensures proper recording, documentation and incident closure.
  • Recommends procedure modifications or improvements.
  • Preserves and grows knowledge of help desk procedures, products and services.
  • Assist in maintaining a collected repository of pertinent electronic information.
  • Configures, customizes, images and deploys new/re-furbished systems hardware/software.
  • Other duties as assigned by Director of Information Systems.

Technical Support Specialist Skills and Qualifications:

  • Minimum CompTIA A+ Certification.
  • Minimum 2 plus years’ experience with MS Windows 7 and Windows 10 Operating Systems.
  • Minimum 2 plus years’ experience with MS Office Suite.
  • Knowledge of Apple OS and supporting programs a plus.
  • Problem Solving, Critical Thinking, Presenting Technical Information, Process Improvement, Software Maintenance, Software Testing, Vendor Relationship Development, Software Performance Tuning.

How to Apply: Click on the Apply button to apply for this job.

Our Recruiter will initiate a phone call to you and give you immediate consideration should your resume meet the job requirements.  Please rest assured that if your resume matches what is reflected in this job posting, you should receive a phone call from a Volt Recruiter to discuss this position with you. Volt has a talented and optimistic staffing team focused on the quality of your career.

Volt has over 60 years of staffing experience.  We work with many of the Fortune 500 and 1000 companies to provide workforce solutions.  We offer many direct hire full-time positions as well as many contingent/temporary positions.  We offer our Workers competitive pay and benefits, as well as educational programs and re-deployment assistance.

Volt is a publicly owned Corporation with shares trading on the over-the-counter market: http://www.otcmarkets.com under the trading symbol "VISI".  To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.com

*** Service Desk, Desktop Support, Desktop Specialist, Windows, Active Directory, Exchange Server, DNS, DHCP, TCP/IP, Technical Support Specialist, Information Technology Specialist, Help desk Coordinator, IT Help desk Coordinator, Help Desk Specialist, service desk tech***

Volt is an Equal Opportunity Employer