IT \ Operations Technician in Foster City, CA at Volt

Date Posted: 2/28/2021

Job Snapshot

  • Employee Type:
  • Duration:
    44 weeks
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone

Job Description

IT \ Operations Technician


Volt is looking for an IT \ Operations Technician to join our client for a mission critical support position that directly influences desktop infrastructure and IT asset management.

  • You will work within our small but agile team that will service all our development, C-level, administrative, and operational staff.
  • As a member of the IT team, they will also be responsible for managing and maintaining local computing systems and services utilized by the production department.
  • You will not only manage helpdesk tickets, but expected to help us exceed client expectations, map and deliver critical timelines, help set standards, and manage assets.
  • Our team environment changes rapidly, so you must have an innate sense of urgency, ability to multi-task and prioritize to be successful.

If you think the above is you, and you are ready to accept this challenge: Please read on and apply!

Your Mission:

  • Perform installations, adds, moves, and changes for PCs, monitors, printers and related peripherals
  • Solid understanding and experience of troubleshooting gaming PCs, i.e. swapping graphics cards, water cooled CPUs, memory etc.
  • Responsible for working and tracking some helpdesk cases from beginning through resolution
  • Partner with IT management and security team to ensure that all systems adhere to security policies and any compliance requirements
  • Responsible for maintaining and updating the inventory of all office computers, hardware, software and supplies
  • Tracking of assets for multiple locations
  • Support on key IT infrastructure projects
  • Create and update SOPs / “how to” documentations for local knowledge base
  • Participate in 24/7 IT coverage for the critical business environment and applications as needed
  • Support and management of the client's products development kits
  • Shipping & receiving IT and Operations hardware to and from the studio
  • Coordinate curb side pick-up for end users and vendors

Player Profile:

  • Friendly, customer focused, and top-level support is a must
  • Can do attitude
  • Excellent analytical and problem-solving skills
  • Ability to work in a fast-paced and quickly changing environment
  • General understanding of network protocols (DNS & DHCP)
  • Proven documentation skills
  • Experienced in support & troubleshooting Windows & Mac OS
    • Platforms including mobile devices running Apple iOS & Android OS
  • Working knowledge of Active Directory, Outlook Web Access and Office 365
  • Willingness to learn new technologies, unlearn old technology to support company growth


  • Preferred minimum 2 years work experience in Media/Entertainment industry
  • Curiosity
  • People person
  • Love video games, board games, card games, mobile games…. did we mention like games!

Volt is an equal opportunity employer.