IT \ Operations Technician in Foster City, CA at Volt

Job Description

IT \ Operations Technician

Description:

Volt is looking for an IT \ Operations Technician to join our client for a mission critical support position that directly influences desktop infrastructure and IT asset management.

• You will work within our small but agile team that will service all our development, C-level, administrative, and operational staff.
• As a member of the IT team, they will also be responsible for managing and maintaining local computing systems and services utilized by the production department.
• You will not only manage helpdesk tickets, but expected to help us exceed client expectations, map and deliver critical timelines, help set standards, and manage assets.
• Our team environment changes rapidly, so you must have an innate sense of urgency, ability to multi-task and prioritize to be successful.

If you think the above is you, and you are ready to accept this challenge: Please read on and apply!

Your Mission:

• Perform installations, adds, moves, and changes for PCs, monitors, printers and related peripherals
• Solid understanding and experience of troubleshooting gaming PCs, i.e. swapping graphics cards, water cooled CPUs, memory etc.
• Responsible for working and tracking some helpdesk cases from beginning through resolution
• Partner with IT management and security team to ensure that all systems adhere to security policies and any compliance requirements
• Responsible for maintaining and updating the inventory of all office computers, hardware, software and supplies
• Tracking of assets for multiple locations
• Support on key IT infrastructure projects
• Create and update SOPs / “how to” documentations for local knowledge base
• Participate in 24/7 IT coverage for the critical business environment and applications as needed
• Support and management of the client's products development kits
• Shipping & receiving IT and Operations hardware to and from the studio
• Coordinate curb side pick-up for end users and vendors

Player Profile:

• Friendly, customer focused, and top-level support is a must
• Can do attitude
• Excellent analytical and problem-solving skills
• Ability to work in a fast-paced and quickly changing environment
• General understanding of network protocols (DNS & DHCP)
• Proven documentation skills
• Experienced in support & troubleshooting Windows & Mac OS
  • Platforms including mobile devices running Apple iOS & Android OS
• Working knowledge of Active Directory, Outlook Web Access and Office 365
• Willingness to learn new technologies, unlearn old technology to support company growth

Bonus:

• Preferred minimum 2 years work experience in Media/Entertainment industry
• Curiosity
• People person
• Love video games, board games, card games, mobile games…. did we mention like games!

Volt is an equal opportunity employer.