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IT Service Bar Manager in Larkfield-Wikiup, CA at Volt

Date Posted: 2/7/2019

Job Snapshot

Job Description

Volt has an opening for an IT Service Bar Manager for a client in Santa Rosa, CA. You will develop a new service area from the ground up, as well as establishing a new premium support service for employees. This role will develop standard operating procedures to run the IT Serve Bar at their headquarters in Santa Rosa. Volt's Client unlocks measurement insight at leading technology companies and is a future technology enabler that goes where the electronic signal goes. Help them shape the future.

Key Responsibilities

  • Ability to drive amazing customer experience through team development.
  • Develop procedures, key measurements and reporting for this new service area.
  • Create a playbook of operations to provide the ultimate customer experience.
  • Develop reporting metrics that provide insightful data to appraise the value of the service area.

Required Skills and Knowledge

  • Experience with operations and development of an IT Service Bar (from the ground up).
  • Experience with diplomatically managing multiple commitments to customers, staff, and operations.
  • Solid understanding of different hardware and software platforms from iOS to Android, Windows and Mac OS.
  • Excellent people skills, able to articulate your knowledge and experience to users for
  • best practices, tips, tricks and insights.
  • Experience with collaboration platforms (Skype for Business, Webex, Zoom, etc.)
  • Knowledge and experience using Microsoft and Mac command line interfaces.
  • Understanding of Microsoft ActiveSync and Active Directory Architecture.

Additional skills (not required but valuable)

  • You have excellent time management skills and can make decisions quickly.
  • You’ll need to be flexible with your schedule. Your work hours will be based on business needs

Please note the following:

  • This is a W2 position.
  • Direct inquiries only.
  • No 3rd party submittals please.
  • This position is not available for Corp-to-Corp.
  • This position is not available for Associate Vendors

In today's job market, "who you know" matters more than ever - and that's why you should get to know Volt. We're one of the world's largest recruiting companies, yet our success is built one successful placement at a time. Each of our recruiters has niche industry expertise, committed to connecting top talent with respected companies.

Through Volt's Military Heroes Program, Volt secures the talents of American's veterans and encourages their dependents and spouses to contact Volt. Volt is a member of the Military Spouse Employment Partnership and is proud to support the Wounded Warrior Project.

http://www.voltmilitary.com/site/8417/commitment.html

For more opportunities, connect with us online at volt.com/NorCal.

Volt is an equal opportunity employer

Click on the Apply button to apply for this job.

PLEASE NOTE: When calling in for this position, please call our Recruiter at: (916) 923-0544.  Thank you.