IT Service Desk - Gainesville, Texas in Gainesville, TX at Volt

Date Posted: 6/13/2018

Job Snapshot

  • Employee Type:
    Direct Hire
  • Job Type:
    Computer Industry
  • Duration:
    N/A
  • Date Posted:
    6/13/2018
  • Job ID:
    120407
  • Pay Rate
    $40000.0 - $50000.0/Year
  • Contact Name
    Volt Branch

Job Description

Are you passionate about technology, currently looking for a support role to further your skillets?

Do you have extensive Technical Support experience acting as a single point of contact via phone and email chat internal users? 

Do you have the ability to multitask in a fast-past environment, resolving software, hardware and network issues?

Do you have experience in collaborative debugging and root cause solution environment?

If so, you are the PERFECT candidate for this role, but if not…you might still be a fit!!! Please take a look at the details listed below and email me ASAP to let me know your thoughts!

The IT Service Desk Specialist II will provide first line technical support to internal users. The successful candidate will require a general aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of IT/IS problems. There is also a range of administration duties within this role.

  • Acts as a single point of contact for phone calls and emails from users regarding IT issues and inquiries.
  • Assists in tracking help desk calls pertaining to application, networking, and systems problems and issues. This includes logging the call and entering ticket in IT ticketing system.
  • Corrects application issues, solve network and security problems and identify common PC software and hardware problems.
  • Provides hardware support for PCs and Laptops, such as installing replacement hardware or upgrading hardware.
  • Assist the Desktop support team imaging and upgrading computers. This includes backup and restore of user data, email configuration, and installation and configuration of other software.
  • Provides support for Apple mobile phones, such as setting up devices, troubleshooting and fixing issues, and upgrading software.
  • Provide support for Galaxy tablets and hand held wireless scanners. This includes setting up the tables and scanners and troubleshooting and fixing issues.
  • Supports Software/Hardware on equipment such as Scanners, Copiers, Printers, Monitors and other peripherals.
  • Provides support for Windows XP, Windows 7 and Windows 10 by evaluating and troubleshooting issues including running in-depth diagnostics.
  • Assigns user-name, password, and access right permissions for multiple proprietary applications, as well as client software.

Education and Experience

IT related Associate Degree or Certification required. Bachelor’s degree preferred.

2 years previous IT Service Desk and/or Call Center experience required.

 A+ Certification is a plus

Volt Workforce Solutions is an equal opportunity employer.