IT Service Desk Specialist in Folsom, CA at Volt

Date Posted: 1/22/2020

Job Snapshot

  • Employee Type:
  • Location:
    Folsom, CA
  • Duration:
    24 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
  • Contact Name
    Volt Branch
  • Phone

Job Description

Up to $35/hr - Negotiable - Estimated 6 months contract - IT Service Desk Support - Folsom, CA 

Daily Duties:

  • Technical support for internal users in an O365 environment - including Win10 OS and office productivity applications (e.g., MS Office apps.)
  • Accept ownership for ticketed issues until that issue is resolved
  • Providing technical support with hardware, OS, application and network connectivity
  • Work in a team setting and independently
  • Provide extensive documentation
  • Troubleshoot printers and scanner issues
  • Work heavily within Active Directory and Group Policies

Preferred Skills:

  • 5+ years of experience in an IT end user support environment
  • Strong working knowledge of Active Directory
  • Windows 10 OS support experience
  • Microsoft 365 support experience
  • Mobile device support (Android and iPhone)
  • Expertise with remote/VPN connectivity
  • Expertise with workstation network connectivity and network printer troubleshooting experience.
  • Desktop Certifications or degree highly preferred.

Volt is an Equal Opportunity Employer