IT Service Desk Technician in Sparks, NV at Volt

Date Posted: 6/27/2020

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Sparks, NV
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
    6/27/2020
  • Job ID:
    230967
  • Contact Name
    Volt Branch

Job Description

Volt has an immediate opening for a Service Desk Technician in Sparks, NV.

As the Service Desk Technician, you will be providing white glove service to team members, with Passion and Excellence!

Responsibilities:

  • Providing outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction.
  • Under general supervision, performing standard tasks using established methods, principles, concepts and standard operating procedures (SOPs) related to Service Desk activities. 
  • Deploying new and upgraded computer equipment to customers.  Physical installs/placement of equipment, cabling, data backup and transfer, imaging, basic to complex configurations, standard to complex application installations, validation and testing.  Also, will prepare old devices for disposal or redeployment.
  • Accurately documenting instances of hardware failure, repair, installation, and removal in the Service Desk system.
  • Performing hardware/software troubleshooting and repairs remotely or in person on desktops/laptops, printers and mobile devices while meeting the defined Service Level Agreements (SLAs).
  • Resolving questions or issues, referring only complex matters to higher level.  
  • Participating in the creation and maintenance of local site IT systems documentation.
  • Ensuring compliance to all policy and procedures including but not limited to SOX compliance.
  • Exercising good judgment by involving management in resolving customer issues as necessary.
  • Escalating unresolved customer issues in a timely manner.
  • Reporting to leadership on the environment status regularly.

Requirements:

  • 2-3 years of hands-on experience troubleshooting various hardware and software products including (but not limited to): desktops, laptops, printers, Microsoft Windows, Microsoft Office Suite, Active Directory, wired/wireless LAN, VPN, antivirus and mobile devices.
  • Associate’s degree in related field preferred but may be substituted for equivalent experience.
  • HDI Desktop Support Technician and/or ITIL Foundations Certified.
  • Solid knowledge of Service Desk / Customer Support center operations.
  • Ability to work on multiple projects, activities and tasks simultaneously.
  • Extremely self-motivated and highly organized.
  • Excellent communication (both spoken and written) skills, including the ability to explain/present technical information and effectively train/advise customers on information technology issues
  • Approachable and adaptable, this is a fast-paced environment where priorities are constantly changing.

Preferred:

  • 5+ years of hands-on experience troubleshooting various hardware and software products including (but not limited to): desktops, laptops, printers, Microsoft Windows, Microsoft Office Suite, Active Directory, wired/wireless LAN, VPN, antivirus and mobile devices.
  • Experience supporting enterprise environments where computing reliability is mission critical.

Volt is an Equal Opportunity Employer and participates in E-Verify