IT Services Technician in Kirkland, WA at Volt

Date Posted: 11/22/2019

Job Snapshot

  • Employee Type:
    Direct Hire
  • Location:
    Kirkland, WA
  • Duration:
    N/A
  • Date Posted:
    11/22/2019
  • Job ID:
    207192
  • Contact Name
    Volt Branch
  • Phone
    425.629.7493

Job Description

VOLT is seeking candidates for “IT Services Technician” role with our client in Kirkland, WA. It is a Direct Hire role and will perform first level of escalation (Tier 2) for requests sent from Help Desk. Serve as technical resource on IT projects; perform assigned tasks on schedule and within scope. Function as specialist for assigned systems and solutions.

  • Provide technical resolution primarily on-site; escalate unresolved requests to next level within ITS or vendor partner.
  • Receive, unpack, inventory, assemble, configure, test, return, deploy, move, and surplus a wide variety of IT devices and applications.
  • Coordinate vendor on-site warranty repair.
  • Perform standard maintenance, preventative maintenance, modification, testing and debugging. Test according to appropriate standards.
  • Review system logs and messages to identify events and errors. Track and maintain inventory, supplies, and materials.
  • Research product information and review documentation; investigate and assess new software and equipment.
  • Demonstrate and assist employees with software and system operations; consult and assist manufacturer's representatives in the installation of computer and network equipment and software.
  • Maintain ITS documentation according to standards.
  • Follow IT security procedures at all times; inform and assist college employees with IT security procedures.
  • As training allows, provide backup to other ITS employees.
  • Advise and inform college staff regarding department services; identify potential problem areas and make appropriate recommendations.
  • Ensure areas of responsibility operate within the policies and procedures of the College and applicable governing agencies; recommend policies and procedures related to information technology services.
  • Assist supervisor with department planning of goals and objectives; plan, schedule, train and direct work activities of employees of lower classifications as assigned; assume and effectively discharge other duties as assigned.

 QUALIFICATIONS:

  • A+ Certified Computer Technician or similar preferred.
  • Experience beyond supporting PC's to include Apple Products, IP Networks, mobile devices, Cisco phones, and/or classroom teaching technology.
  • Associates degree or equivalent combination of education and work experience related to the above functions.
  • One year minimum IT experience installing and maintaining computer software, hardware, telecommunications, or network infrastructure equipment; or providing customer technical support.
  • Working technical knowledge of the latest operating systems, network protocols, and standards.
  • Ability to read and understand all relevant documents, including OEM guides, procedural documentation, and technical manuals.
  • Good customer-service orientation.

VOLT is an Equal Opportunity Employer