IT Support Generalist in Goleta, CA at Volt

Date Posted: 3/23/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Goleta, CA
  • Job Type:
    Software Testing
  • Duration:
    24 weeks
  • Date Posted:
    3/23/2018
  • Job ID:
    105280
  • Pay Rate
    $28.0 - $30.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    760/710-3674

Job Description

Excellent opportunity for an IT Support Generalist to work for a well-known software as a service (SAAS) company based in Goleta. This is a six-month contract position that has a 50% of going permanent after excellent performance. If you have the following skill sets and experience, please apply today to be considered!

The IT Support Generalist is responsible for first- and second-level hardware and software support for employees – from receipt of issue to resolution and closure – with guidance from more senior members of the team and engaging other teams as necessary. Takes ownership of basic to medium complexity incident/service requests from inception to resolution, for and computers, in order to provide outstanding user productivity. Provides timely and accurate communication with users and management; maintains accurate documentation; minimizes company exposure to risk by understanding and following all recommended security protocols.

Principal Responsibilities

  • Responds to and resolves hardware and software service requests for workstations, laptops, peripherals, mobile devices, and phones. Diagnoses login, application, hardware, performance, and basic connectivity issues; provides reasonable and accurate estimates of time to completion; escalates to more senior group members when necessary.
  • Maintains excellent communication with users, following up to verify satisfactory resolution
  • Maintains documentation as required by management (assets inventory, call tracking, etc.)
  • Accurately and completely manages support tickets from receipt through communication with users and fully documented resolution.
  • Troubleshoots networking issues to physical layer, OS and hardware issues, and DNS / DHCP issues
  • Supports user onboarding by maintaining domain accounts (users, groups, OUs), configuring and deploying IT equipment using standard or customized imaging processes
  •  

Knowledge and Skills

  • Associate’s Degree or equivalent experience
  • 2-3+ years of experience in computer support in a business environment
  • Proven experience with desktop operating systems ( and )
  • Experience with common office productivity software (i.e. Microsoft Office)
  • Proven troubleshooting skills
  • Good communication skills for identifying customer needs, diagnosing problems and communicating solutions

Competencies

  • Teamwork: Collaborates openly with others toward shared goals, exhibits cooperativeness; collaborates cross-functionally
  • Excellence Orientation: Exhibits resilience, persistence, tenacity and a continuous mindset for improvement; is goal-oriented with very high standards for quality of work; is strongly results-oriented
  • Accountability: Holds self accountable for keeping commitments and delivering the best possible performance; assumes responsibility and follows up personally.
  • Authenticity: Shows a genuine, accessible and caring personality that builds trust, mutual support and credibility.
  • Innovation: Exhibits curiosity and open mindedness; continually looks for ways to improve processes and procedures to enhance the team’s and our users' productivity and job satisfaction.

Our recruiter will initiate a phone call to you and give you immediate consideration should your resume meet the job requirements. Please rest assured that if your resume matches what is reflected in this job posting, you should receive a phone call from a Volt recruiter to discuss this position with you.

Volt has over 60 years of staffing experience. We work with many of the Fortune 500 and 1000 companies to provide workforce solutions. We offer many direct hire full-time positions as well as many contingent/temporary positions. We offer our workers competitive pay and benefits, as well as educational programs and redeployment assistance.

Volt offers a candidate referral bonus, please inquire for more details.  (Conditions and restrictions apply)

Please call 760-710-3674 or email at ndost@volt.com for any questions. 

Volt is an Equal Opportunity Employer.