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IT Support Manager in San Francisco, CA at Volt

Date Posted: 11/19/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Duration:
    0 weeks
  • Date Posted:
    11/19/2018
  • Job ID:
    148953
  • Pay Rate
    $0.0 - $55.0/Hour
  • Contact Name
    Volt Branch
  • Phone
    714/283-7366

Job Description

Position: IT Support Manager

Type: Permanent / Full-Time

Location: San Francisco, CA

RESPONSIBILITIES

  • Responsible for leading the IT helpdesk in the US ensuring quality and timely technical service to our employees, as well as lead local IT projects
  • Manage two team members in the helpdesk support role responsible for day-to-day guidance and execution as well as their personal and professional development
  • Technical project manager of company events in the US
  • Assume a lead role in the analysis, diagnosis and resolution of incidents and problems
  • Perform installation, operation and maintenance of hardware and software
  • Troubleshoot and resolve technical faults
  • Recruit, train and support help desk personnel in the US
  • Manage local vendors and procurement
  • Manage software and hardware licenses and services
  • Create and maintain IT Service Desk knowledge base
  • Strong Collaboration with IT team globally
  • Partner closely with Operations team to support local needs
  • 10-15% travel when needed

REQUIREMENTS

  • BS degree in Computer Science, Information Technology or relevant field
  • 5+ years hands-on help desk experience
  • 2+ years of management of individuals within IT team
  • Proven experience managing multi-site active directory, MAC HW, Google application environment, multimedia equipment, OKTA SSO
  • Networking experience
  • Ability to work a flexible schedule when needed. The global IT group works as a team to provide proper coverage across all regions.
  • 10-15% travel required
  • Collaborative and team oriented

Volt offers a candidate referral bonus, please inquire for more details.  (Conditions and restrictions apply)

VOLT Workforce Solutions is an Equal Opportunity Employer