IT Support Manager in Irving, TX at Volt

Date Posted: 4/11/2018

Job Snapshot

  • Employee Type:
    Direct Hire
  • Location:
    Irving, TX
  • Job Type:
    Computer Industry
  • Duration:
    N/A
  • Date Posted:
    4/11/2018
  • Job ID:
    107484
  • Contact Name
    Volt Branch
  • Phone
    214-605-1021

Job Description

Are you a IT Support Manager with the ability to develop, lead, and motivate a Help Desk team to deliver excellent technical/non-technical support, along with consistent outstanding customer service.

Are you a polished IT professional, with the business acumen to work closely with the business to determine and implement practices that most closely suite the needs of all the clients employees.

If so...then this is the opportunity you have been looking for!

RESPONSIBILITIES

  • Manage and oversee I/T Help desk team which contains members at multiple geographic locations
  • Perform interviews for open IT Help desk positions
  • Encourage and assist with growth of team members
  • Delegate and supervise responsibilities to team members that highlight their strengths
  • Work closely with other departments to identify their needs, concerns, and direction of the business
  • As a team, determine and implement procedures to best meet those needs
  • Provide customer support and Help desk coverage when needed
  • Work with other departments within I/T in order to determine how the I/T Help Desk can assist in all IT related projects
  • Ensure that team mentality and feel is always present, regardless of a member's physical location.

QUALIFICATIONS

  • High School Diploma or equivalent
  • Extensive I/T help desk technician experience
  • Strong customer service and leadership skills
  • Strong knowledge of client and server hardware, operating systems, and applications.
  • General knowledge of trouble ticketing/tracking applications
  • Knowledge of Windows Active Directory Infrastructure
  • Knowledge of Windows Exchange environments
  • Knowledge of Cisco related phone/voicemail systems preferred
  • LANDesk experience preferred, not required
  • Ability to identify individual team member's strengths delegate responsibilities and projects based on those strengths
  • Ability to determine how current and future technology can benefit overall goals of the business