IT Support Specialist II in Durham, NC at Volt

Job Description

VOLT is seeking Candidates for "IT ? Support Specialist II" role for our client in Durham,? NC. This is a contract role estimated of 6 months. Ca? ndidates MUST BE local to North Carolina.

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? 2+ years of help desk / service desk experience?

• A+, Microsoft, or HDI certifications
• Demonstrated troubleshooting abilities for hardware / softw? are issues on both Windows 10 and Mac OSX systems?
• Powershell scripting experience
• ?
  • Good c? ustomer service, communication, and people skill
  • Troubleshooting skills for windows/Mac based platforms, s? mart phones, and A/V equipment

  Job Duties

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    • R? eceives requests and issue escalations through the IT ticketing%?20system, via email, Slack, or phone for assistance on c? omplex computer related problems including network, hardwar? e, software, peripheral, and related equipment; determines%2? 0severity of problems; troubleshoots, resolves, or refe? rs to appropriate technical staff as appropriate, trains Tier%?201 techs in resolving problems and creates knowledge articles%2? 0for internal and customer self-service use.%3? C/li>
    • Participates in the acquisition, installation, upgrade%2? C and maintenance of workstations, laptops, software, and ? related systems; installs, moves /relocates, and conf? igures software for new users; Install, configure, and pat? ch various operating systems (Windows 10, OSX) for laptops?  /desktops; manage hardware and software asset lists
    • Ensures quality customer service to staff; d? esigns processes to improve the support experience and levels ? of self-service, ensures proper and accurate feedback o? n technical problems; and coordinates communication between user? and other IT staff / groups.
    • %3? Cli>Utilizes%2? 0and maintains ticket tracking systems, software, and related%?20systems to ensure efficient help desk and customer service o? perations, maintains forms, documentation, and logs; ? identifies trends and looks for efficiencies that can be built? into processes and self-service offerings.

    %?3Cfont face="Arial, Helvetica, sans-serif">VOLT is an ? Equal Opportunity Employer