IT Support Specialist in Bellevue, WA at Volt

Date Posted: 8/6/2019

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Bellevue, WA
  • Duration:
    24 weeks
  • Date Posted:
    8/6/2019
  • Job ID:
    190258
  • Contact Name
    Volt Branch
  • Phone
    425.629.7493

Job Description

VOLT is seeking candidates for the position of IT Support Specialist I, to be based in Bellevue, WA. This position serves as the front-line technical support resource for clients end users, and reports to the Director of IT.

RESPONSIBILITIES:

  • Provide first level technology support to all users via phone, email, and trouble ticket. Collaboratively works with senior personnel when escalation is necessary.
  • Assists  users with a wide range of technical issues, including desktops, laptops, operating systems, productivity software, network connectivity, printing, file storage, and mobile device configuration.
  • Manages moves/adds/changes relating to user accounts, workstations, and phones.
  • Builds, configures, and deploys new workstation systems in accordance with established procedures and policies.
  • Maintains accurate and up to date inventory of assets at all times.
  • Assists in maintaining thorough documentation of all systems, procedures, and processes.
  • Travels regularly to our community sites in the Seattle metro area (possibly to CA, NV) to provide in-person support as needed.
  • Acts with an appropriate level of security consciousness and promotes proper security procedures with the user population.
  • Conducts both formal and informal training of end users in both technical and procedural areas.

REQUIREMENTS:

  • Excellent communication and interpersonal skills (written and verbal), and customer service orientation.
  • Strong critical thinking and troubleshooting skills, ability to quickly identify and resolve issues.
  • High level of self-motivation and initiative. Ability and drive to independently evaluate situations and recommend a course of action.
  • Excellent attention to detail and thorough follow-up on issues.
  • An internal locus of control – focuses on how problems can be solved rather than why they can’t.
  • Works collaboratively and constructively within a team, sharing knowledge and working closely with others to achieve goals.
  • Ability to interact positively with customers regardless of situation or emotion.
  • Presents self in a professional and appropriate manner at all times.

REQUIRED EXPERIENCE:

  • Active Directory, File/Print Services, DNS, DHCP, WINS, Terminal Services, Group Policy, etc.
  • Active Directory and Exchange Server object management, including users, mailboxes, distribution lists, public folders, etc.
  • Windows 7, Windows 10, Microsoft Office 365 apps, Outlook configuration.
  • Desktop security technologies, including antivirus, anti-malware, and software firewalls.
  • Printer/Copier/Fax support and configuration
  • Familiarity with ITIL fundamentals and concepts.

VOLT is an Equal Opportunity Employer