IT Support Specialist in Austin, TX at Volt

Date Posted: 6/10/2018

Job Snapshot

  • Employee Type:
    Contingent
  • Location:
    Austin, TX
  • Job Type:
    Computer Industry
  • Duration:
    24 weeks
  • Date Posted:
    6/10/2018
  • Job ID:
    106051
  • Contact Name
    Volt Branch
  • Phone
    512/592-3354

Job Description

Do you have the ability to talk tech to a layperson without going over their head.  Do you have the ability to troubleshoot help desk level issues and resolve the issues in a timely manner?  Do you have a great phone presence to put user at east to fix their issues?  Then this may be the right role for you!  If you have the skills below or know someone that does, reach out to us to get the conversation started today!

IT Support Specialist

As an IT Support Specialist, you will be a responsible for a mixture of front line and advanced IT support needs. Provide quick response to and timely resolution of assigned tickets while providing a very high level of customer care. You will help with any walk up/phone call interactions requiring advanced assistance as well as continually looking for ways to improve processes and delight customers.

Responsibilities:

  • Provide Tier 1 & 2 IT support to our end users
  • Respond to requests for technical assistance in person, via phone and electronically
  • Provide end users a predictable, attentive connection with the Technology Services team
  • Appropriately manage expectations with end users by setting reasonable deadlines
  • Ensure that tickets are resolved in a timely manner and clearly document support activity in each ticket
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Redirect problems to appropriate resources or escalate situations requiring urgent attention
  • Know the latest technology and associated changes and/or updates
  • Follow existing policies and procedures; update as necessary
  • Maintain internal FAQ / KB articles
  • Working on a rotation system to assist with new hire setup and onboarding
  • Provide after hours on call support - on average 1 week every 2 months

Required Skills and Qualifications:

  • Excellent customer care skills with a “delight the customer” mentality
  • Good social, communication and organizational skills
  • A knack for problem solving with the ability to maintain composure and focus while solving problems
  • Experience in resolving PC hardware issues on Intel platforms
  • Experience using and supporting Microsoft Windows XP, 7 & 10
  • Experience using and supporting Apple Macintosh, Mac OSX 10 and iOS
  • Experience using and supporting Microsoft Office 2010 and above
  • Experience in a corporate IT support environment
  • Strong analytical, troubleshooting, problem-solving and performance tuning skills
  • Ability to work in a team environment and also complete tasks independently with minimal supervision
  • Strong drive for career growth, professional development and mastering new technologies

Volt is an Equal Opportunity Employer!