IT Tech Support Specialist in Poway, CA at Volt

Date Posted: 7/27/2018

Job Snapshot

  • Employee Type:
  • Location:
    Poway, CA
  • Job Type:
  • Duration:
    24 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $17.0 - $21.0/Hour
  • Contact Name
    Volt Branch
  • Phone

Job Description

We are working on a search for a temp-to-hire IT Technical Support Specialist at Cohu. We are willing to consider a full-time IT Intern or IT Technical Support Specialist.  Our desired pay range is $17-$19 per hour, but we can go up to $21 for the right candidate, if desired, depending on experience.

Please see the attached job description.  The hiring manager is highlighting this experience:

  • SharePoint administration
  • Office 365 administration
  • Knowledge of HTML5 and CSS3

Both SharePoint and O365 would be basic administration including user account management and basic troubleshooting

Position Summary:

Responsible for providing end user support and software, hardware, and network assistance. Relies on experience and judgment as well as pre-established procedure and instructions to identify, research and resolve technical problems presented through Level I, II and III (when possible) trouble tickets. Documents, tracks and monitors the problem to ensure a timely resolution.

Essential Functions/Major Responsibilities

  1. Respond to and provide Tier I and Tier II escalation services support services for our global multi-divisional user base through an internet based help desk ticketing system, telephone, voice mail, e-mail, and person to person requests.
  2. Install and upgrade software including all versions of Microsoft Operating Systems and Microsoft Office Professional Suites, SolidWorks, anti-virus software, and others, as directed. 
  3. Provide technical end-user support including software training.
  4. Modifies tests and corrects existing programs.
  5. Monitors inventory control, provides charge-back quotations and purchases stock replacement.
  6. Provide network backup systems support, including network infrastructure, DLT and DAT tape systems.
  7. Ability to complete multiple simultaneous projects in a timely manner.
  8. Other duties as assigned.

Supervisory Responsibility:  None.


  • Education/Training:  Minimum of MCP, A+ or N+ Certification required.  MCITP and/or AA degree in computer science or related field desired.

  • Experience:  4+ years of experience in a technical Tier I and II Help Desk or PC support role installing, troubleshooting and maintaining software, hardware and peripheral devices in a LAN environment and overall upper level technical support.

  • Technical Requirements
    • Required knowledge of all versions of Microsoft Operating Systems and Microsoft Office Professional suites
    • Linux OS
    • Goldmine / QuoteWerks
  • LAN/WAN technologies
  • Symantec Backup Exec software
  • RIM Blackberry Server Administrator tasks
  • RIM Blackberry device configuration and troubleshooting
  • Citrix
  • Cisco VPN Client
  • Solidworks
  • Adobe
  • SmartCVS, WinCVS,
  • Rational Rose
  • Toshiba & IBM laptops
  • various brands of local and network printers and peripherals
  • Windows Scripting
  • GPO Scripting
  • Cabling systems and basic understanding of network infrastructure.
  • SharePoint administration
  • Office 365 administration
  • Knowledge of HTML5 and CSS3

  • Skills:
    • Strong Organizational and analytical skills
    • Detail oriented
    • Effective verbal and written communication, and interpersonal skills
    • Motivated and willing to learn
    • Ability to work in a team environment
    • Willingness to train users
    • Ability to interface well with cross-functional teammates

  • Job Conditions/Physical Demands: 
    • Office environment.
    • Walking, standing, bending, stooping. 
    • Ability to sit at computer terminal, use of keyboard.
    • Ability to lift up to 25 pounds.

To learn more about Volt, please visit and to see more of our job postings, please visit:

Please call 760-710-3674 or email for any questions.

Volt is an Equal Opportunity Employer