IT Technician in Folsom, CA at Volt

Date Posted: 7/19/2018

Job Snapshot

  • Employee Type:
  • Location:
    Folsom, CA
  • Job Type:
  • Duration:
    48 weeks
  • Date Posted:
  • Job ID:
  • Pay Rate
    $25.0 - $22.0/Hour
  • Contact Name
    Volt Branch
  • Phone

Job Description

Participates in determining details of assignments to accomplish a wide range of objectives. Plans, schedules, and arranges own activities. Work is reviewed upon completion for adequacy in meeting objectives. Resolves basic technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network and telecommunications systems. Assists with activities to diagnose, identify, isolate and analyze problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.


EDUCATION: AA degree in related discipline and typically 3 or more years of related experience or an equivalent combination of education and experience.

EXPERIENCE: 3+ years in a Technical Support – Help Desk  position

SKILLS AND ATTRIBUTES: Possess a full understanding of the job. Excellent Customer Service ability. Friendly and empathic attitude. Good listening skills. Uses best practices for logical process of elimination troubleshooting. Strong hardware knowledge and skills. Strong Office applications knowledge. Strong communications (phone, Wi-Fi, hardwire NIC). Strong follow through. Good written and verbal communication skills.

ESSENTIAL RESPONSIBILITIES Develops solutions to a variety of problems of moderate scope and complexity. Refers to practices and procedures for guidance. Provides technical assistance and guidance to end users to resolve hardware, software, applications or network issues. Performs end-user training. Resolves intermediate and complex computing delivery systems problems. Escalates and coordinates intermediate and complex computing delivery systems and restoration problems by dispatching service requests to appropriate help desk support or external suppliers to resolve end-user computing problems. Communicates and resolves advanced delivery systems problems with customer. Other duties as assigned.

Volt offers a candidate referral bonus, please inquire for more details.  (Conditions and restrictions apply

Please call 408-216-2903 or email for any questions. 

Volt is an Equal Opportunity Employer.