Key Account Manager in Nashua, NH at Volt

Date Posted: 11/7/2018

Job Snapshot

  • Employee Type:
    Direct Hire
  • Location:
    Nashua, NH
  • Job Type:
  • Duration:
  • Date Posted:
  • Job ID:
  • Contact Name
    Volt Branch
  • Phone

Job Description

POSITION: Key Account Manager (KAM)           

DEPARTMENT:                      Sales

REPORTS TO:                        Sales Director


The Key Account Manager is responsible for managing key accounts, maintaining a long term relationship with accounts and maximizing sales opportunities within them.


  • Play an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients.
  • Responsible for the development and achievement of sales through the direct sales channel.
  • Focus on growing and developing existing clients, together with generating new business.
  • Act as the key interface between the customer and all relevant divisions within the organization.
  • Ensure customer requests and needs are met daily, effectively understanding and communicating facility capabilities and processes.
  • Identify customer needs and priorities, synthesizing the recommendations into preliminary, general and final detailed designs.
  • Coordinate with production department on customer job delivery date.
  • Organize Customer On Press (COP) visits.
  • Identify and resolve clients’ concerns on any and every issue.
  • Coordinate customer orders from initial inquiry through all phases to delivery.
  • Record manufacturing activities and data accurately in a timely manner.
  • Establish and maintain a strong relationship with current clients.
  • Work closely with Administrative Sales Coordinators (ASCs) to maintain a high standard of customer satisfaction.
  • Prepare realistic annual budgets through the active pursuit of knowledge and trends regarding both the industry and client.
  • Provide monthly reports of activity and attend meeting debriefings as required by the Sales Director.
  • Travel up to 25% of work shift to customer locations and off site training facilities.
  • Work independently and within a team on special non-recurring and ongoing projects.
  • Perform additional tasks and projects as assigned by management.


Must learn and comply with all Company safety rules; reference to employee handbook.


  • Personal Effectiveness/Credibility
  • Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
  • Ability to work independently and as part of a team with a high level of initiative and flexibility.
  • Capable of understanding technical customer requirements.
  • Ability to work in a high stress environment to meet customer delivery dates.
  • Constantly produce high quality work and maintain established production standards.


  • College degree; business administration and marketing courses preferred.
  • 2-years industry experience preferred in packaging.
  • Previous experience in Account Management or Territory Sales.
  • Must display an attitude that is key to success.
  • Strong account management and relationship building skills.
  • Ability to read and understand a Job Bag.
  • High level of proficiency in MS Office (Excel, Word, PowerPoint, and Outlook) and basic computer programs.
  • Excellent time management and organizational skills along with the ability to prioritize work.
  • Attention to detail and problem solving skills.


Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees.

This job description is intended to describe the general nature and work responsibilities of the position.  This job description and the duties of this position are subject to change, modification and addition as deemed necessary by management.  Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments as requested by supervisors or management. The job responsibilities of this position may include cross training in other functions or positions to ensure satisfactory operation of the department or work area. 

Volt is an equal opportunity employer.